Multiple selling accounts (Appeal keeps being rejected)
My account was deactivated due to multiple seller accounts. The appeal keeps being rejected because not enough information after I told them several times that have not clue of additional existing sellers account. In 2024 with the advance technology Amazon own, why they just can't tell me which additional account it is? It is the same scenario when they ask proof of undelivered package and people post a photo of their empty hands.
Any idea how to help AMAZON to fix my issue? I will really appreciate any advise. Thank you
Multiple selling accounts (Appeal keeps being rejected)
My account was deactivated due to multiple seller accounts. The appeal keeps being rejected because not enough information after I told them several times that have not clue of additional existing sellers account. In 2024 with the advance technology Amazon own, why they just can't tell me which additional account it is? It is the same scenario when they ask proof of undelivered package and people post a photo of their empty hands.
Any idea how to help AMAZON to fix my issue? I will really appreciate any advise. Thank you
6 replies
Seller_CW0P5hgbsiqWX
The reason this happens in most cases, is because you, or another person, opened their Amazon account on the same computing device. Through the cookies/tokens Amazon places in your computing device every time the account is accessed, it is easy for Amazon to check what accounts are being opened on what device. When two different accounts are recognized as being opened on the same computing device, they are both suspended. Do you know someone else whos account was also suspended?
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you. This is the key to coming back.
Think hard of where you accessed your account in the past few weeks. If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience.
Think it over.
Seller_Wa80PDFtlMIzi
Hi, I am not us based seller, Few days age I received call from amazon employee that I am not activiting seller incentivies from amazon, But I told her i already used it, She did not beleve me so I send the Screenshot, She told not this account, Its your another account, But really I have only one account, I have the proof what she said I hope There is some bug in amazon
Emet_Amazon
Hello @Seller_Z1YHC96IKmaRc,
Thank you for posting your concerns with your account deactivation.
So you are aware, a violation of the multiple account policy can only be disputed with proof that the associated store has been reinstated, or that you have proof of separation. Any statements of not being aware of the other account will never be accepted.
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you.
As mentioned by @Seller_CW0P5hgbsiqWX, we will provide some general details such as store name in the original deactivation notice, but we typically do not disclose any additional information.
As they had also suggested, are you the original account owner or creator? Have you at any stage or history of your account hire any employees, virtual assistant, or account manager who may have access to your account or device? Do you have any friends or family that you share information with? Do you have a global selling account with other regions such as UK? Are you potentially associated with one of your other regions?
The only path to reactivation as mentioned above is to ensure the associated store has been reinstated. If this cannot be completed, you will need to provide supporting documentation that explains the reason for the associated account and proof of separation which can include, but is not limited to: Contract, termination letters, proof of payment for services rendered, bill of sale, transfer of ownership.
Depending on the situation, if documentation cannot be provided, we will require the associated store to first be reinstated.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_kiJC6qKKYHzuE
Brother Can you tell me the account store name it is associated with?
check performance notification and you'll see amazon share this store name
and i will figure for u
