Hi,

On behalf of Furnizone UK Ltd, I am writing to formally appeal the decision to grant the claim to the buyer for Order ID 203-8420528-5933940, as we have not received the item back.

Tracking No. KD572100506GB - This parcel was booked to the correct return postcode: NN5 7RA.

However, Royal Mail failed to deliver it to our warehouse and instead returned the item to the sender (the buyer), signed by RAJ on 4th December. At this point, the buyer should have contacted us to inform us of the situation. We would have immediately arranged for a collection.

Tracking No. 02119E2902A65522 - This tracking number indicates that the item was delivered on 6th December to Hayes.

Our warehouse is not located in Hayes; it is in Northampton. The buyer mistakenly used an incorrect address. We asked the buyer to query Royal Mail about where the item was delivered and why it did not reach the intended recipient.

It is evident from the evidence provided that the buyer failed to return the item to the correct address. This situation is entirely out of our control, and we should not be held accountable for the buyer's error in addressing the return.

We are a genuine seller and have consistently processed refunds when items are properly returned to us. However, in this case, we cannot issue a refund for an item we have not received. Granting this claim is both unfair and unfounded given the facts presented.

We are deeply frustrated and disappointed with this decision, which has not only overlooked the evidence we provided but has also negatively impacted our Order Defect Rate.

I am prepared to provide any necessary information or documentation to support this appeal and request a review of this case.

Thank you in advance for your attention and understanding regarding this matter.

Kind regards,

Manish Trivedi

Furnizone UK Ltd