Help with Lost AWD-to-FBA Shipments – Cases Open Over 2 months
Hello Amazon Moderators and Fellow Sellers,
I hope you're all doing well.
I'm reaching out kindly to request guidance and support regarding several FBA shipments that were transferred from AWD but have not been received in my inventory and have not yet been reimbursed.
I've opened cases and submitted all the required documentation.
However, many of the cases have been open for over 2 months, and despite multiple follow-up attempts, I have not received any responses or updates.
Here are the related case and shipment numbers:
17578407431 – FBA18V5X865G
17553307881 – FBA18V5WZFN1
17474742271 – FBA18T8PVDL2
17460516961 – FBA18TV0G0WB
17460639481 – FBA18TT9K330
17461392151 – FBA18TV1DDNJ
17458025791 – FBA18T1JN2NL
17434981031 – FBA18T0MJ7L7
17430841891 – FBA18TV16FGW
17422352521 – FBA18TT8VGJX
17404466131 – FBA18TT89SVH
@Topher_Amazon @Dominic_Amazon – I would really appreciate it if you could review or escalate this situation internally, or let me know if any further action is required from my side..
Fellow sellers – If anyone has been through something similar and found an effective approach, I would be grateful for your insights.
Thank you very much for your time and understanding.
Help with Lost AWD-to-FBA Shipments – Cases Open Over 2 months
Hello Amazon Moderators and Fellow Sellers,
I hope you're all doing well.
I'm reaching out kindly to request guidance and support regarding several FBA shipments that were transferred from AWD but have not been received in my inventory and have not yet been reimbursed.
I've opened cases and submitted all the required documentation.
However, many of the cases have been open for over 2 months, and despite multiple follow-up attempts, I have not received any responses or updates.
Here are the related case and shipment numbers:
17578407431 – FBA18V5X865G
17553307881 – FBA18V5WZFN1
17474742271 – FBA18T8PVDL2
17460516961 – FBA18TV0G0WB
17460639481 – FBA18TT9K330
17461392151 – FBA18TV1DDNJ
17458025791 – FBA18T1JN2NL
17434981031 – FBA18T0MJ7L7
17430841891 – FBA18TV16FGW
17422352521 – FBA18TT8VGJX
17404466131 – FBA18TT89SVH
@Topher_Amazon @Dominic_Amazon – I would really appreciate it if you could review or escalate this situation internally, or let me know if any further action is required from my side..
Fellow sellers – If anyone has been through something similar and found an effective approach, I would be grateful for your insights.
Thank you very much for your time and understanding.
1 reply
KJ_Amazon
Thanks for sharing those details @Seller_ShYeVez4yklrJ
Our partner team is taking a look at those cases, and checking what next steps may be available to investigate those shipments.