HELP! Customer negative 1 star review OUTSIDE THE RULES
A customer has left me a negative 1 star review where he clearly writes the price and name of another store located in the USA comparing with the price of my product that he say is very expensive
in the Amazon review rules they indicate that it is not allowed to write a price and store name comparing the product that is being sold on Amazon
I have made the claim to the Amazon agents and they have not given me a solution, I have reported the review directly in the "report" button and after almost a month the review continues without being deleted.
ID CASE 16756567361
HELP! Customer negative 1 star review OUTSIDE THE RULES
A customer has left me a negative 1 star review where he clearly writes the price and name of another store located in the USA comparing with the price of my product that he say is very expensive
in the Amazon review rules they indicate that it is not allowed to write a price and store name comparing the product that is being sold on Amazon
I have made the claim to the Amazon agents and they have not given me a solution, I have reported the review directly in the "report" button and after almost a month the review continues without being deleted.
ID CASE 16756567361
1 reply
Danny_Amazon
Hello @Seller_XBvyrbwYS5oMh- and thank you for ensuring this was surfaced here on the seller forums. I am glad to see you are already connected with @Xander_Amazonvia your original thread on this topic.
As our Community Guidelines do look to prohibit duplicate content extending across multiple threads, I will need to close this thread in favor of your prior one. Please do respond to Xander there should any questions remain.
I appreciate your understanding,
Danny
