Yet another plea to mods for help dealing with insufficient Seller Support: In optimizing inventory, I issued a removal order for about 50 units of a SKU, all returned to my registered address. After a month, all but one of the packages have arrived and the inventory counted. One package, however, was never delivered but there was a shipment ID and tracking information recorded according to the Removal Order Detail Report. The transportation on this shipment was Amazon Logistics, so I headed over to the tracking tool at https://track.amazon.com/tracking/ only to receive a response "We're sorry We couldn't find the package you're looking for" error message. To be clear, I have previously and successfully used this tool to track Amazon Logistics packages.

I opened Seller Support case ID 15383943941 asking about the whereabouts of this package, specifically stating that it had not been delivered and there was no tracking data. Of course, support replied that the package has been delivered, and recited my registered business address as though that was proof of delivery. I replied specifically asking again for the tracking data, and now Seller Support is claiming that the tracking information for my inventory, with shipment paid by me, is proprietary: "...can only be tracked with help of internal tools. Kindly note that we cannot disclose internal tools tool information to the sellers." This is ridiculous. There is no logistics company in the world (save one, apparently) that offers no tracking for the shipper.

The package has not been delivered. If I file a claim with Amazon for an inbound undelivered package, the first thing they ask of me is tracking data and proof of delivery. This is the most logical place to start.

Mods, please look into this case and help me find my lost package.