REJECTED $5000 AtoZ Claim w/ SOLID ProofofDelivery&PICTURES&VIDEOS
Customer purchased item, we shipped it through Freight company with VALID Proof of Delivery, Signatures and pictures, EVEN VIDEOS, customers denies receiving the item and we sent it all through A-Z and then as well as directly to the customer - it is all there for Amazon to see but Amazon does not look at them and denies the appeals and APPEALS cannot be reopened anymore
THIS IS NOT COMPLICATED - It's totally as simple as it can be as all the INFORMATION is there
It's sooooo much money and no one is helping us - this is happening REPEATEDLY where customers are defrauding us and Amazon claiming in their email that "However, you did not provide the carrier name or it does not show any tracking information on the carrier's website."
We have clear tracking provided and POD provided on Order 701-7708252-5336254 for $2815.74, there is a LINK to the website to show detailed dates and tracking information, the order was even delivered earlier than expected, with clear CARRIER NAME and detail tracking and signature
Then secondly, we have 20 pictures/videos showing that deliveries are made and received by the customer on Order 702-6708292-5531448 for $1692.74 and still it was considered as "NOT SUFFICIENT"
Then thirdly, we have the same thing happening on Order 701-6825829-1685009 for $1014.74 with CLEAR video showing ADDRESS where it was delivered, the person who opened the door and delivered inside the house and the receiver's FACE which shows that that took the item
3 CLAIMS - ALL OF THEM APPEALS REJECTED totally $5552 with ALL OF THEM CLEARLY delivered, shown in every single step - I mean you can claim UPS didn't deliver it even when it shows delivery but we have 20 pictures and videos showing delivery at the address with GOOGLE MAPS showing the location of the house and still it isn't sufficient
It's literally ridiculous - how can I continue when I'm out $5522 in a few months
REJECTED $5000 AtoZ Claim w/ SOLID ProofofDelivery&PICTURES&VIDEOS
Customer purchased item, we shipped it through Freight company with VALID Proof of Delivery, Signatures and pictures, EVEN VIDEOS, customers denies receiving the item and we sent it all through A-Z and then as well as directly to the customer - it is all there for Amazon to see but Amazon does not look at them and denies the appeals and APPEALS cannot be reopened anymore
THIS IS NOT COMPLICATED - It's totally as simple as it can be as all the INFORMATION is there
It's sooooo much money and no one is helping us - this is happening REPEATEDLY where customers are defrauding us and Amazon claiming in their email that "However, you did not provide the carrier name or it does not show any tracking information on the carrier's website."
We have clear tracking provided and POD provided on Order 701-7708252-5336254 for $2815.74, there is a LINK to the website to show detailed dates and tracking information, the order was even delivered earlier than expected, with clear CARRIER NAME and detail tracking and signature
Then secondly, we have 20 pictures/videos showing that deliveries are made and received by the customer on Order 702-6708292-5531448 for $1692.74 and still it was considered as "NOT SUFFICIENT"
Then thirdly, we have the same thing happening on Order 701-6825829-1685009 for $1014.74 with CLEAR video showing ADDRESS where it was delivered, the person who opened the door and delivered inside the house and the receiver's FACE which shows that that took the item
3 CLAIMS - ALL OF THEM APPEALS REJECTED totally $5552 with ALL OF THEM CLEARLY delivered, shown in every single step - I mean you can claim UPS didn't deliver it even when it shows delivery but we have 20 pictures and videos showing delivery at the address with GOOGLE MAPS showing the location of the house and still it isn't sufficient
It's literally ridiculous - how can I continue when I'm out $5522 in a few months
66 replies
Seller_X2RVf2bYB5cvK
All the information is there in the link for Order 701-7708252-5336254, so why does it say that the "CARRIER NAME" is missing?????
Seller_7LrAV0m5llaI7
Did you use "Other" in the drop down box on the confirm shipping page?
Seller_cuqbWem1a7BaZ
Switch to FBA.
Sorry you are not protected by Amazon with FBM.
What item did they buy from you that is 5552$ thats crazy for an amazon order. They really knew what they were doing though. The most common thing with FBM is this and you can not prevent it.
Seller_7LrAV0m5llaI7
Yes, but the shipping template for the listing has to be designated Heavy / Bulky in order for that to work. If it's not designated, you can't use a heavy/bulky carrier.
Seller_7LrAV0m5llaI7
Where's the signature? It doesn't show it on that screenshot you posted.
Seller_LTv2zrpA8Qcn1
It seems very odd that 3 separate buyers are making the same claim.
I'm not saying Amazon is in the right, but boy, GLS has terrible reviews (when googled), with many claims of unethical practices.
Can you tell if the same sub-contractor was involved in all 3 deliveries?
Seller_2IJsVaTtMqWnq
whenever you are shipping such items of high value.ship it to the post office for the customer to pick up with their id, that way you get the signature confirmation on the courier website
Seller_1idNlTUpfKbZW
We have similar issues, have yet to get it resolved, it not only stole thousands from us, it also affects the ODR.
Edit: We also have signature of matching name of the order, at the correct address etc.
Seller_06Ce59IVE5vyn
Sellers are not important for them, sorry for you.
Seller_X2RVf2bYB5cvK
ANOTHER NEW ONE that's been declined. Order ID: 702-3578232-1791434 for $2472.88 - the customer purchased an item and claimed that item is defective or damaged and does NOT return it and there is no return information but yet AtoZ grants the claim I appealed and they said we've decided to "uphold their decision". If that's the case, why would anyone actually return anything, they just need to open a case and not return it and Amazon will give it to them for free. If amazon wants to give it to them for free, then they can do it. Why am I paying for it and then counting it against my ORD. I shipped it the same day, customer received it and signed for it and month later, they say its defective.
