Where to report completely and absolutely incompetent seller support names?
TLDR: Variation issue. Seller support doesn't understand variation theme where are 2 variations per ASIN. Refuses to help.
In short: Parent has 12 ASINs: 2 size by 6 color variations. One variation fell out of the fold. Tried to fix it with flat file uploads and while they show "Success" all across, that 1 ASIN stays out of the parent (it shows correctly with parent in "Edit" of parent ASIN and is grouped in "Manage All Inventory").
Time to call in seller support. After 2 weeks of back and forth now support is repeatedly pointing that "color is the same and would have conflict" completely ignoring that when size is NOT the same, same color variation will not conflict. FFS - that's how variations work.
On top of being an absolute disgrace in terms of knowledge of the system, seller support needs to learn some manners as I'm getting "copy paste" of same reply that "answer on 21/12/2024 is correct"... despite me explaining how variations work in SEVERAL different ways with screenshots etc.
Escalating doesn't work and especially Martin B. from Leadership in support is a completely oblivious to how variations work. Unfit to be in support if you ask me.
For the fees we're paying and standards we need to adhere to, the seller support needs to be best in class, not this nonsense worst support I personally have ever experienced.
Case ID: 10587126632
Where to report completely and absolutely incompetent seller support names?
TLDR: Variation issue. Seller support doesn't understand variation theme where are 2 variations per ASIN. Refuses to help.
In short: Parent has 12 ASINs: 2 size by 6 color variations. One variation fell out of the fold. Tried to fix it with flat file uploads and while they show "Success" all across, that 1 ASIN stays out of the parent (it shows correctly with parent in "Edit" of parent ASIN and is grouped in "Manage All Inventory").
Time to call in seller support. After 2 weeks of back and forth now support is repeatedly pointing that "color is the same and would have conflict" completely ignoring that when size is NOT the same, same color variation will not conflict. FFS - that's how variations work.
On top of being an absolute disgrace in terms of knowledge of the system, seller support needs to learn some manners as I'm getting "copy paste" of same reply that "answer on 21/12/2024 is correct"... despite me explaining how variations work in SEVERAL different ways with screenshots etc.
Escalating doesn't work and especially Martin B. from Leadership in support is a completely oblivious to how variations work. Unfit to be in support if you ask me.
For the fees we're paying and standards we need to adhere to, the seller support needs to be best in class, not this nonsense worst support I personally have ever experienced.
Case ID: 10587126632
3 replies
JiAlex_Amazon
Hello @Seller_QcTxwdRBrDspD
Following on this thread. Let me have a look, as soon I have an extra path or resolution from partner team I will back to you.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
JiAlex_Amazon
Hello @Seller_QcTxwdRBrDspD
After having a look, I got confirmation variation has been fixed. Please review case ending 3552.
-JiALex
Seller_7pTs15IYXmTOB
I have had seller support ask me "what is a child and parent ASIN".
Enough said.
