Need urgent help: listing removed despite valid trademark and appeal in progress
Hi everyone,
I’m reaching out here after trying every other support channel and still being stuck with a listing that was taken down unfairly. I won’t include specifics publicly but moderators can check the full details using these case IDs in Seller Central: 11039608582 and 11038438462
Timeline:
On 16 April, I received a trademark infringement complaint regarding my brand. I immediately submitted an appeal through Account Health and uploaded all the required documents, including a valid UK trademark certificate in the correct class, a letter of authorisation, and our supplier invoice.
Despite having everything submitted on the same day, I received no update or explanation. Then on 19 April, my listing was taken down and all of my inventory was moved to stranded. The Account Health dashboard still says the case is under review, so I do not understand why my listing was removed before the appeal was reviewed.
I’ve tried calling Account Health multiple times and each time I was told to wait for the account health team to provide an update. I’ve emailed Seller Support, Brand Registry, and even the managing director’s office, but every response has been the same template message asking me to resubmit my appeal, which I already did.
This is a registered trademark. Our branding and design are clearly different from the complainant’s. There has been no evidence provided of actual confusion or infringement. I believe we have been targeted unfairly by a larger competitor and now our small business is suffering the consequences.
We have over 2500 units stuck in stranded status, our sales have stopped, and our product rankings will definitely decline. This has become extremely stressful and discouraging. We have spent a lot of time and money building this product and listing and spending significant amounts in advertising.
If any sellers have been through this and managed to resolve it, please share any advice. And if any moderators are reading this, I would be so grateful for your help in reviewing our case. We really need support on this. Thank you.
@Ezra_Amazon@Simon_Amazon@Winston_Amazon@Maja_Amazon
1 reply
Ash_AMZ
Hello @Seller_UFS9bIscIZTiT,
Ash here to assist. Thanks for sharing the detailed information over this thread.
It has been understood that you have received the Received Intellectual Property Complaints on your own branded product.
This is a registered trademark. Our branding and design are clearly different from the complainant’s. There has been no evidence provided of actual confusion or infringement. I believe we have been targeted unfairly by a larger competitor and now our small business is suffering the consequences.
I understand, that you dispute to the infringement and submitted your appeal which is under review.
We apologize for the delay in the review. However, your case has been transferred for a second review.
Once the review is complete, you will get notified with next steps. We would appreciate your patience till the review gets completed.
Furthermore, for dedicated assistance with Account Health, we would recommend you to speak to the Account Health Support team via the “Call me now” button on the Account health page.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
