Trying to reach someone from Amazon over 4 months! Seller Verification Team not helping!
Hello everyone,
After the account switched to Individual i wanted to change it to Professional again. Amazon requested a video call for identity verification which is OK. The link sent by Seller Performance Team is not working and when i try to connect it says internal error try again later. I tried to contact with seller performance team explained everything in details with screenshots but they send me the same link with auto reply again and again maybe more than 6 times. I can not open case or request a call or chat from my panel and i am stuck. When it try to open ticket from seller central Amazon send me the same auto message that this is not the right channel so i need to upload documents and contact with seller verification team. This is the only channel that someone can see and hear my voice. Who can i reach and explain my situation?
Trying to reach someone from Amazon over 4 months! Seller Verification Team not helping!
Hello everyone,
After the account switched to Individual i wanted to change it to Professional again. Amazon requested a video call for identity verification which is OK. The link sent by Seller Performance Team is not working and when i try to connect it says internal error try again later. I tried to contact with seller performance team explained everything in details with screenshots but they send me the same link with auto reply again and again maybe more than 6 times. I can not open case or request a call or chat from my panel and i am stuck. When it try to open ticket from seller central Amazon send me the same auto message that this is not the right channel so i need to upload documents and contact with seller verification team. This is the only channel that someone can see and hear my voice. Who can i reach and explain my situation?
4 replies
Emet_Amazon
Hello @Seller_jq6vCrSyVdEM1,
Thank you for posting your concerns with your account deactivation and verification.
I do see that you had posted on this same issue a few months ago on your original thread.
Have you attempted to remove any ad blockers, clearing the cache and cookies, different browsers?
Additionally, we will normally ask that you schedule 3 dates, were you able to get this far or does the link not open at all? Can you offer a case ID or provide more supporting information such as a screenshot of the issue that could be used to offer further assistance in understanding your situation.
Silly question but still needs to be asked. Were you trying to just click on the link from the notification, or did you copy and paste it into your browser?
Finally, when these type of issues happen, your performance notification will provide an email contact for additional support from this team for these types of situations. If you have received this notice, have you attempted to email this team for additional support?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Cade_Amazon
Hello @Seller_jq6vCrSyVdEM1,
Thank you for your response.
As you have mentioned, I see that you are receiving an error message with the in person verification process. o we can offer the best guidance, I have also passed your information to the Account Health Support team for further investigation into this matter. Please ensure that your contact information is up to date so they may reach out to you.
Best,
Cade
