Today I received an urgent alert that my account is at risk of deactivation and that I need to contact the account health team ASAP.

After talking to a person on the account health team I was advised that my account is at risk because forged or falsified documents were submitted on my appeal to reactivate one of our supplement products that had been temporarily suspended because additional compliance documents were required.

The rep was not able to give me any specific info as to what document they are claiming was forged but they were able to provide the 2 ASINs' in question.

After the call I received the below email which points out the ASINs as well as the specific compliance documents which shows as a COA(Certificate of Analysis) from Eurofins.

Both of these ASINs are for the same supplement product, just different variations in the number of bottles. I spent more than $3000 doing these tests to get the proper tests and corresponding paperwork and these PDF's came directly from Eurofins, which is the largest accredited testing agency and is deeply tied into Amazon testing requirements. I have no idea why they think these documents were manipulated in anyway. Both COA's have specific report numbers and can easily be verified by Eurofins.

I have requested that my rep from Eurofins send me a letter on company letter head confirming the authenticity of the tests completed and the documentation, which I will submit on appeal. I also have receipts form Eurfins for these tests that I can submit on the appeal as well.

Besides that, I'm not sure what else to do here. It's quite unsettling to be accused of submitting forged documents when I have done no such thing.

If anyone has any suggestions, they would be greatly appreciated. On answering the appeal, how do you respond to the question of "what caused the root problem" when the documents I submitted are authentic.

Dear LLC,

Thank you for working with Account Health Support today on your Amazon selling account.

- Why is my account at risk?

Products offered for sale on Amazon must comply with all laws and regulations and with Amazon's policies. As we discussed, you have listed items that are not permitted for sale on Amazon. To learn more, please review Amazon’s Restricted Product Policy:

https://sellercentral.amazon.com/help/hub/reference/G200164330

Here are some examples of products you have listed that violate Amazon policy:

-- ASIN: B09NS395Y6 B0B724WJT6

-- COAs from Eurofins

Your application to sell the following product(s) has been declined because we have not been able to validate the submitted compliance documents with the issuing test lab. We require that all compliance documentation provided to us is original, authentic and accurate. The submission of falsified documentation may impact your ability to sell on Amazon.

- What's next?

1. Please submit appeal with an explanation and all available evidence so we can review. If we are unable to confirm the authenticity of your documentation, your Seller Account may be deactivated.

- We’re here to help

If you have questions, the Account Health Support team is available 7 days a week to address your concerns in detail. To speak to an Account Health Specialist, click the 'Contact Us' button on your Account Health page or use the link below:

https://sellercentral.amazon.com/performance/account/health/contact-us?formid=4741

Learn more about the Account Health Support team:

https://sellercentral.amazon.com/help/hub/reference/GBMCHQ8MJ9KDYQ9A

To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central. The “Account Health” page shows how well your account is performing against the required performance metrics and policies:

https://sellercentral.amazon.com/performance/dashboard

Thanks for working with Account Health Support to improve your account health so that you can continue selling on Amazon without disruption.

Sincerely,

Account Health Support