TRO has been settled and the proof has been sent to Amazon, but the funds are still on hold for 10K, please help
2024.04.25 - Received TRO from the seller performance team
2024.05.18 - I have signed the settlement agreement with the right owner
2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint
Up to now, my 10K is still on hold.
I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.
I really need funds to operate, this has a great impact on me. Please help, thank you so much.
Case ID: 15378963971 15391228211 15405946121
Case No.: 24-cv-02999
TRO has been settled and the proof has been sent to Amazon, but the funds are still on hold for 10K, please help
2024.04.25 - Received TRO from the seller performance team
2024.05.18 - I have signed the settlement agreement with the right owner
2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint
Up to now, my 10K is still on hold.
I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.
I really need funds to operate, this has a great impact on me. Please help, thank you so much.
Case ID: 15378963971 15391228211 15405946121
Case No.: 24-cv-02999
6 replies
Seller_6FkBuk10McESs
Can you please assist me for resolving this? Thank you.
@Micah_Amazon @CR_Amazon @Steve_Amazon @Quincy_Amazon @Atlas_Amazon @LeviDylan_Amazon
LeviDylan_Amazon
Hello @Seller_6FkBuk10McESs,
Thank you for posting on the Forums.
2024.04.25 - Received TRO from the seller performance team
2024.05.18 - I have signed the settlement agreement with the right owner
2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint
Up to now, my 10K is still on hold.
I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.
I really need funds to operate, this has a great impact on me. Please help, thank you so much.
Case ID: 15378963971 15391228211 15405946121
I see that after you settled a TRO, your funds are still being held at this time and you have questions about how to release the hold on your funds.
I have reviewed the case ID's you have shared and was able to confirm that they have been transferred to the appropriate team for review. So that I am able to support you the best, I am also engaging a Community Manager to review this situation further.
If you receive any updates, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_6FkBuk10McESs
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to funds being on hold, I reached out to a dedicated team to further investigate the issue, follow-up the cases and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
