Updating minimum age attibute
Amazon has stranded an ASIN I've been selling for years and I received a message saying "Please update the product(s) detail page with the recommended Age Grading (the manufacturer_minimum_age attribute) . I thought this would be an easy fix as I know this attribute field is in the product details, but when I went there that field seems to have been removed from the (WHY AMAZON??). So I read through other people with the same problem in forums and see responses advising something about templates and making sure you pick the right category. I tried to follow it but am totally lost. PLEASE someone walk me through what I need to do to update the age recommendation. It infuriates me that AMAZON has made such a simple thing such a time consuming frustrating ordeal.
Updating minimum age attibute
Amazon has stranded an ASIN I've been selling for years and I received a message saying "Please update the product(s) detail page with the recommended Age Grading (the manufacturer_minimum_age attribute) . I thought this would be an easy fix as I know this attribute field is in the product details, but when I went there that field seems to have been removed from the (WHY AMAZON??). So I read through other people with the same problem in forums and see responses advising something about templates and making sure you pick the right category. I tried to follow it but am totally lost. PLEASE someone walk me through what I need to do to update the age recommendation. It infuriates me that AMAZON has made such a simple thing such a time consuming frustrating ordeal.
1 reply
Manny_Amazon
Hello @Seller_LgvM1Cxj4ffwP,
I'm sorry you're having trouble with this attribute. If you submit a support case with Selling Partner Support and provide manufacturer's proof of the correct minimum age, they will be able to change this attribute for you. If you provide your case ID, I'll see if there's any options for escalation.
Thanks and have a great day.
- Manny
