Variations are not showing on detail page
I've created a variation for two ASINs and they show correctly on the backend but won't reflect on the detail pages.
I've reached out to Amazon and they keep insisting that one of the ASINs is connected to another parent ASIN but when I checked the ASIN, it's not even in our inventory.
It might be an old parent ASIN but I've made sure that the two ASINs weren't part of a family before creating this new variation,
Does anyone have an idea what the problem might be?
Variations are not showing on detail page
I've created a variation for two ASINs and they show correctly on the backend but won't reflect on the detail pages.
I've reached out to Amazon and they keep insisting that one of the ASINs is connected to another parent ASIN but when I checked the ASIN, it's not even in our inventory.
It might be an old parent ASIN but I've made sure that the two ASINs weren't part of a family before creating this new variation,
Does anyone have an idea what the problem might be?
3 replies
Sarah_Amzn
Hello @Seller_4k8x13RJaNPJk,
I'm Sarah with Amazon and I'm happy to assist you.
Can you share the case ID opened with Seller Support?
Regards,
Sarah.
