I was the other way around; I prefer to use RM. Our prices for T24 & Evri ND are the same, so cost-wise, it makes no difference. Apart from the monthly deduction from my account for shipping adjustments due to EVRI box sizing adjustments.

All my products are under a KG, with the largest box 10 x 8 x 6 inches, but somehow, the odd order gets a sizing surcharge.

With EVRI, I have to have the parcels into the shop by midday and RM by 5.15 pm, so to keep the metrics on my side, I had to do two runs a day, the drop-off places are about 30 meters apart.

A few weeks ago, I decided to go back to one run a day, which meant that the EVRI parcels got scanned into the shop on the dispatch by day. However, I't didn't leave until the next day and missed the delivery date.

It didn't seem to affect my metrics, but soon after, all the orders came up with RM only.

So all was good. I got to use my preferred shipping service, customers got their orders on time, and I spent less time in the day on the last remnants of my business.

That was till today, and EVRI is back!!!

I don't have a choice, I'm tempted to message the customer and ask them to cancel the order and re-order, choosing a standard shipping service, and then we can send T24.