lost buy box eligibility
I lost the featured offer eligibility for like the 6th time even though my account says healthy, I consistently send in inventory and remain in good standing. Recently got a bad review but ive gotten them before and it didnt affect the use buy box, please help @Glenn_Amazon@Quincy_Amazon@Rose_Amazon@brandon_amazon
case #: 16044458511
lost buy box eligibility
I lost the featured offer eligibility for like the 6th time even though my account says healthy, I consistently send in inventory and remain in good standing. Recently got a bad review but ive gotten them before and it didnt affect the use buy box, please help @Glenn_Amazon@Quincy_Amazon@Rose_Amazon@brandon_amazon
case #: 16044458511
1 reply
Josh_Amazon
Hello @Seller_AaQYPwdZAWdg6,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you have been experiencing with the lost of the buy box eligibility on your account. In this case, upon review of your case 16044458511, I can see that our team replied and asked you for additional information, however, after 3 attempts, there was no answer from your end. It is necessary when you create a case to our Support Team that you review the case's correspondence constantly, as our team might require additional information to continue with the investigation and be able to help you.
Now, it is necessary that you create a new case to our Support team again, just make sure to add the additional information our team requested in the previous case, this way it will be easier for them to investigate and assist you further. You can create a case here: Seller Support.
Kind regards,
-Josh
