Hello @Seller_yoQyG0w3UyE8K,

Thank you for posting your concerns with a multiple account policy violation.

Seller_yoQyG0w3UyE8K

Here’s the situation:

The suspension might have been caused by a phone number from a service provider I used being mistakenly added to my return and business addresses. I’ve since removed the number and terminated my agreement with the service provider to avoid any misunderstanding. I submitted proof of payment to the service provider, a termination letter, and updates to my account details, thinking it would be enough to clarify things. When I call the seller support, they tell me that the reason behind the relation might be almost every information I shared with Amazon.

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As you've mentioned, there may have been a concern with your store using your service providers info for your return and business address. This will very likely create a close connection with this company. You mentioned that you have since terminated your agreement with this provider, do you have a contract that expresses the extent of this service provider that outlines why this information was being used this way? How involved was this service provider that their information was being used on your account? Does the termination agreement include dates and relevant information that confirms the separation? If we cannot verify separation with the mentioned documentation, we will require the associated store to be in a healthy and active status prior to this stores eligibility for reactivation.

Seller_yoQyG0w3UyE8K

I submitted an appeal to Amazon about the suspension of my account, which they said was associated with another account. I explained everything in my appeal, provided documents, and took steps to fix the issue, but as soon as I submitted it, I got an automated response saying my appeal was rejected.

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Seller_yoQyG0w3UyE8K

Now I’m not sure what to do. The rejection email didn’t explain what else I need to provide or why my appeal was rejected.

Has anyone been through something similar? How can I escalate this or make a stronger case? Any tips would mean a lot to me right now.

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You mentioned having your information rejected with limited information, which never a good experience. So I can best assist, I will offer what steps will need to be taken. As mentioned we will need specific documentation that validates why your providers information was being used, was this information necessary to run your business? Do you have a copy of their terms of service, or is it mentioned in the initial contract? Have you removed all traces of this information from both your seller and buyer account details if still present? Although removing the associated information itself does not resolve the issue, it will act in your favor when you additionally provide separation documentation to validate a full separation. Once we are able to validate a proper separation between the two stores, or when we identify the associated store has been reactivated your store should be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.