Restricted Product Policy Violations - Canada, Classified as Class II Medical Device and Request for Medical Device License (MDL)
Our product has been guided by Health Canada to be class I Medical Device, but Amazon Canada continues to automatically flagging it to be class II.
Our product meets all definitions of class I and I have the appropriate Medical Device Establishment License (MDEL) to sell this device.
ASIN: B0DRZXYHKZ
Despite our numerous attempts to resolve this, Amazon delisted our product.
Once again we kindly request that this case be escalated to ensure a timely response.
@Emet_Amazon @Christine_Amazon @Ricardo_Amazon @Atlas_Amazon @Ricardo_Amazon @Levi_Dylan_Amazon @Daryl_Amazon @Jurgen_Amazon
Restricted Product Policy Violations - Canada, Classified as Class II Medical Device and Request for Medical Device License (MDL)
Our product has been guided by Health Canada to be class I Medical Device, but Amazon Canada continues to automatically flagging it to be class II.
Our product meets all definitions of class I and I have the appropriate Medical Device Establishment License (MDEL) to sell this device.
ASIN: B0DRZXYHKZ
Despite our numerous attempts to resolve this, Amazon delisted our product.
Once again we kindly request that this case be escalated to ensure a timely response.
@Emet_Amazon @Christine_Amazon @Ricardo_Amazon @Atlas_Amazon @Ricardo_Amazon @Levi_Dylan_Amazon @Daryl_Amazon @Jurgen_Amazon
6 replies
Seller_saUcIEDMxVBqB
@Ricardo_Amazoncan you help with this? the case ID is 16976631191
Seller_RBv4mPFm7TIqv
We couldn't get it resolved so we contacted a SPN agency called Quality Smart Solutions to help resolve deslisting issues (and they helped with a 510K registration for the US market).
Ricardo_Amazon
Hello @Seller_saUcIEDMxVBqB,
Ricardo from Amazon here.
I've sent this request to our Escalations team. Once I receive a response I will be letting you know.
