Negative feedback for Auto-Authorized, Auto-Refunded return MOD PLEASE HELP
I received a negative feedback for a customer faulted, auto- authorized, auto-refunded return for order #113-5431235-6847404 that was merchant fulfilled. Per Amazon policy this feedback should be struck through as Amazon was completely responsible for fulfillment of the return and handling it. I requested feedback removal, it was auto-denied immediately of course, re-opened case with detailed explanation and auto-denied immediately again. Contacted CS and they would not help. Clearly by policy this feedback should be struck through and not counted as a defect on my account as I had zero involvement with the return. Manny_Amazon helped me before, can you please help me again?
Negative feedback for Auto-Authorized, Auto-Refunded return MOD PLEASE HELP
I received a negative feedback for a customer faulted, auto- authorized, auto-refunded return for order #113-5431235-6847404 that was merchant fulfilled. Per Amazon policy this feedback should be struck through as Amazon was completely responsible for fulfillment of the return and handling it. I requested feedback removal, it was auto-denied immediately of course, re-opened case with detailed explanation and auto-denied immediately again. Contacted CS and they would not help. Clearly by policy this feedback should be struck through and not counted as a defect on my account as I had zero involvement with the return. Manny_Amazon helped me before, can you please help me again?
5 replies
Josh_Amazon
Hello @Seller_XbquMiNa58ayD,
I'm Josh from Amazon. Thank you for providing the detailed information about your feedback removal situation.
Could you please share the case ID from your feedback removal request? This will help me review the specific details of your case.
Kind regards,
-Josh
Josh_Amazon
Hello @Seller_XbquMiNa58ayD,
Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
