Vanished Product Reviews
I had a product with 400 reviews yesterday, and today the product only has 293 reviews. Does anyone know why this could have happened? Amazon is saying there is no issues and the reviews are displaying correctly. They cannot confirm why the 107 reviews magically disappeared...
Vanished Product Reviews
I had a product with 400 reviews yesterday, and today the product only has 293 reviews. Does anyone know why this could have happened? Amazon is saying there is no issues and the reviews are displaying correctly. They cannot confirm why the 107 reviews magically disappeared...
3 replies
Michelle_Amazon
Hi @Seller_WoKtccKZ4MZMs,
I am sorry to hear that your reviews are not longer showing on your listing. I have reviewed case ID: 16674412401 and if this is the product that was missing reviews, they are now back on the listing. This happens when a variation is no longer together, the reviews go with the child ASIN.
If your issue is for a different ASIN, please provide me with your Seller Support case regarding the issue you are seeing. If you have not created a case yet, please start by contacting Seller Support and provide me with the case ID after they have completed their investigation.
Regards,
Michelle
Seller_2ryrMPv7mivGK
Did your reviews show back up on your listing? This just happened to me this morning! Aprox 250 reviews disappeared.
