Seller Fulfilled Carrier Fault Late Shipment
The Customer requested a refund to us because of a late shipment. It was not our fault it was late because the time that the order was placed, we bought a shipping label and send it on that day to the carrier but the carrier delivered the item late, already spoke to them on the phone but no one is able to give us refund, what should we do?
Seller Fulfilled Carrier Fault Late Shipment
The Customer requested a refund to us because of a late shipment. It was not our fault it was late because the time that the order was placed, we bought a shipping label and send it on that day to the carrier but the carrier delivered the item late, already spoke to them on the phone but no one is able to give us refund, what should we do?
3 replies
Seller_OvL8C4BJWiuS9
You can request a return from the buyer, but that may not go over well. But, ultimately, it's your responsibility.
Seller_kIukTwdhvntAp
" It was not our fault it was late because the time that the order was placed, we bought a shipping label and send it on that day to the carrier but the carrier delivered the item late,"
You appear to be brand new to Amazon. This will NOT be the last time that you face this.
Get used to this type of situation because AMAZON holds sellers accountable for EVERY aspect of their selling account.
That includes delays by the carrier.
SEAmod
Hello @Seller_5tX6h0OsUP0Dw
When you registered as a seller on Amazon.com, you accepted the responsibility for timely deliveries by carriers. Occasional late deliveries are an inherent part of operating an ecommerce business. Your business model should have accounted for this cost. Amazon and carriers do not provide refunds for packages delivered late by the carrier.
Susan
