Hello @Seller_gwzuNYC3ogYNo,

We appreciate you posting on the Forums. Thank you for sharing this experience.

Seller_gwzuNYC3ogYNo

How is that USPS delays result in a warning on my account? Because of the disaster that Handmade sales are right now, I only had 2 orders shipped by me in that 14 day period, so my rate is at 50%

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I see you have concerns about the On-Time Delivery Rate metric. I do understand how this can be concerning and frustrating for Sellers. This metric actually requires 3 settings to be turned on to work properly.

I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.

Here is some information explaining the OTDR metric:Frequently asked questions about on-time delivery rate (OTDR) - in part this states:

Does Amazon offer tools that can help me improve my OTDR and meet the Amazon’s OTDR requirements?

Yes. You can manage your delivery dates using the tools we’ve provided, or you can manually adjust your Transit time and Handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement. And because Amazon is making calculations on your behalf that affect OTDR, you'll get OTDR protection from late deliveries on units shipped through standard shipping if you use all three tools as follows:

• Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon".

• Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.

• Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as “OTDR Protected” when using Amazon Buy Shipping or Veeqo.

Do you have the 3 setting selected in your Seller Central? I am wondering if you set up Automated handling time? I only mention this as it seems this is the one selection that is sometimes left out. To verify if this setting is enabled:

To enable automated handling time, follow these steps:

• In the settings menu in Seller Central, select Shipping settings.
• Click the General shipping settings tab.
• Scroll down to Handling time and click Edit.
• Toggle to turn on Automated handling time and click Save.

This may help in your situation. I am hoping this information may benefit you. I really want you to be successful even if you have fewer sales due to your items being hand made.

If you review the OTDR information, there is a section where you can set Transit times. This also may help.

Please let me know if you need more details. I am happy to help. I look forward to your response. Thank you for reaching out on the Forums.

April