Identity Information error
I am supposed to add some identity information, according to notifications on the account overview page. However, when I click on the link to the page (sellercentral.amazon.ca/mario/seller-verification/soa-coc/regional/node/info-required/render), I can only see the heading "Business Information" and the "Primary Contact Information" section in the bottom. Between those, I get an error: "Something went wrong! Please try again later. Contact Seller Support"
console shows this:
errorCode: "INTERNAL_CLIENT_EXCEPTION"
errorMessage: "Error while initializing business application. Reason: [object Object] "
httpStatusCode: "INTERNAL_CLIENT_ERROR"
This has been a problem for weeks now, my FBA inventory is ready but I cannot sell due to the account not being fully activated. Please help. Other support has not been any help.
Identity Information error
I am supposed to add some identity information, according to notifications on the account overview page. However, when I click on the link to the page (sellercentral.amazon.ca/mario/seller-verification/soa-coc/regional/node/info-required/render), I can only see the heading "Business Information" and the "Primary Contact Information" section in the bottom. Between those, I get an error: "Something went wrong! Please try again later. Contact Seller Support"
console shows this:
errorCode: "INTERNAL_CLIENT_EXCEPTION"
errorMessage: "Error while initializing business application. Reason: [object Object] "
httpStatusCode: "INTERNAL_CLIENT_ERROR"
This has been a problem for weeks now, my FBA inventory is ready but I cannot sell due to the account not being fully activated. Please help. Other support has not been any help.
12 replies
April_Amazon
Hello @Seller_IRQZJbP17QNVU,
I understand how frustrating it must be to have issues with entering your contact information. I've reviewed the details you shared and have requested assistance from our team. I'll update you as soon as I hear back from them. I appreciate your patience during this. Please continue to monitor your account for any updates.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Emet_Amazon
Hello @Seller_IRQZJbP17QNVU,
Thank you for following up and sharing this screenshot.
attached you can see a screenshot of the page I currently see. I can click on "Update now", select the settings and click "continue" in the overlay, however I am still routed back to this very page and have the same view again - no matter how often I "Review my country of establishment and business type".
The error displayed also still persists. This is where I think lies the problem.
I am having this problem almost for a month now, stranded inventory and can not sell. This is unaccteptable.
Seeing as this has been on going for a long period of time I have taken the liberty to research your situation further and follow up with the appropriate teams as originally mentioned by @April_Amazon. Upon review and communication with these teams I was informed very recently that they are still working on the situation and are unable to offer an update at this time but had requested the information you offered here.
I have since shared your information and will stay in communication with both you and our teams to ensure we're continuing to work towards a resolution. Once I have any updates or if they request information I will follow up with you here and share what information is available.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_IRQZJbP17QNVU,
Thank you for your patience.
I have received an update from our teams with a request. They have advised the blocker impacting your progress has been resolved, they are now asking that you once again attempt the verification.
They are additionally asking that you share the URL and screenshot of any issues your may encounter so that we may continue to research and resolve your concerns should they still remain. When sharing screenshots, please ensure you block out any personal information prior to posting them.
I appreciate your continued cooperation as we research and resolve the situation. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello again @Seller_IRQZJbP17QNVU,
Thank you very much for following up and attaching this information.
I have reached back out to our review teams to share your details and continued experience. Once again, when I received some information from this team I will be following up with you to help ensure you're kept informed of their progress, or any additional requests they may have.
Emet.
