Possible lost item

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Seller_opC3mc7rEdRXf

Possible lost item

Hello everyone,

Does anyone know how to find where a missing item has gone. I sent 3 of something and sold 2. My manage inventory page says I have 0 available. Seller help says I need to contact support about the missing item. Not sure how to do that. Any advice?

Thank-you

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11 replies
Tags:Missing
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11 replies
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Seller_7LrAV0m5llaI7

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Seller_opC3mc7rEdRXf
Does anyone know how to find where a missing item has gone.
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If there was a way to figure out where a missing item had gone, then it wouldn't be missing

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Seller_opC3mc7rEdRXf
Seller help says I need to contact support about the missing item. Not sure how to do that. Any advice?
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I would stat by clicking on the help button on the top right hand corner, and then following the instructions to open a case.

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Seller_y7W9ccUlauftE

Check to see if you have any pending sales (that can make items unavailable).

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Seller_iDMODRJVedjiw

Hi,

To locate your missing item, you can follow these steps:

1. Go to Reports > Fulfillment > Inventory Adjustments in Seller Central to check for discrepancies.

2. If the issue persists, open a case with Seller Support under the “Inventory” category and provide the ASIN and details.

They should investigate and help you reconcile the missing item. Good luck!

Best regards,

30
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Seller_jBP4wrDRajiDW

I had a couple of similar situations since a few weeks ago. I contacted Amazon using the Help tool and was told to wait because they were searching for them. I will contact them again after 30 days.

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Ricardo_Amazon

Hello @Seller_opC3mc7rEdRXf,

Ricardo from Amazon here.

I see you have received good advice from the forums Community.

In case further assistance is needed, please let me know so I can look into this.

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