Old Images keep appearing on my listings
Hi,
Ive had this problem for well over 6 months, I have 4 variations of the same product, Ive uploaded 6 images I want to show on my listings. However when I view my listing on a desktop, only 4 of these images appear plus 2 older images that are horrible and doesn't show the product well at all, when I view on a mobile device I can see all 6 images I've uploaded plus the 2 horrible ones I don't want, as I've said this has gone on for over 6 months, I couldn't tell you how many times I've emailed amazon, but always get a similar reply ie wait 24 hours and then give me a link on how to upload images.
Any idea why this is happening to me, all images are compliant, including sizing etc, all accounts are in good health, I'm brand registered and I'm the owner of the brand I just can't understand what's happening and can't get an answer, to be honest I'm at the end of the line and ready to tell them to bin the merch and I'll move on with a failed experiment under the belt, so if anyone has had similar problems or could help me out, id be deeply appreciative
Old Images keep appearing on my listings
Hi,
Ive had this problem for well over 6 months, I have 4 variations of the same product, Ive uploaded 6 images I want to show on my listings. However when I view my listing on a desktop, only 4 of these images appear plus 2 older images that are horrible and doesn't show the product well at all, when I view on a mobile device I can see all 6 images I've uploaded plus the 2 horrible ones I don't want, as I've said this has gone on for over 6 months, I couldn't tell you how many times I've emailed amazon, but always get a similar reply ie wait 24 hours and then give me a link on how to upload images.
Any idea why this is happening to me, all images are compliant, including sizing etc, all accounts are in good health, I'm brand registered and I'm the owner of the brand I just can't understand what's happening and can't get an answer, to be honest I'm at the end of the line and ready to tell them to bin the merch and I'll move on with a failed experiment under the belt, so if anyone has had similar problems or could help me out, id be deeply appreciative
19 replies
Seller_b3RR2JnukxSWJ
@Blake_Amazon. can you give me a hand here please bro, thanks in advance
Cooper_Amazon
Good Morning @Seller_b3RR2JnukxSWJ, thank you for writing to us on the Amazon Seller Forums! You mentioned that you have filed some cases with Selling Partner Support regarding this issue.
Could you by chance share those case IDs so I can begin investigating?
I also wanted to share some image troubleshooting help pages:
Looking forward to hearing more from you soon! Have a great weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_b3RR2JnukxSWJ, I have escalated your cases regarding uploading new images to one of our internal teams to review. They should get back to us within the next few business days. Until then, I hope you have a wonderful weekend and take care. Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_b3RR2JnukxSWJ, our support team has reached out to you via CASE ID 14809528691. Please follow up with them as they would like to work with you to help resolve the image issue you have been experiencing. Please let me know if you have any questions regarding the outcome of the case. Sincerely, Cooper_Amazon