Missing Items from Shipment
Hello!
Over 200 units were missing from our last shipment, which is the largest amount that has ever happened with us since switching to FBA. I contacted support many times over this, the latest case number is: 16018500581. Each time they have replied to the case they ask for proof of purchase for the items (which was already submitted when I began the case). I replied with a current invoice that has all the required information listed. A few days go by, and then a different agent asks for the invoice again. I have responded the second time with the same information. For such a large amount of inventory to not be accounted for, I was hoping we would get a more urgent and efficient response. Can you please help by looking into and escalating our case?
Missing Items from Shipment
Hello!
Over 200 units were missing from our last shipment, which is the largest amount that has ever happened with us since switching to FBA. I contacted support many times over this, the latest case number is: 16018500581. Each time they have replied to the case they ask for proof of purchase for the items (which was already submitted when I began the case). I replied with a current invoice that has all the required information listed. A few days go by, and then a different agent asks for the invoice again. I have responded the second time with the same information. For such a large amount of inventory to not be accounted for, I was hoping we would get a more urgent and efficient response. Can you please help by looking into and escalating our case?
2 replies
Seller_Sram36TnVt73c
keep the case open until it is resolved.
The process usually takes about 5 weeks before someone human actually looks at the problem.
Until then, their bots keep asking for the same info over and over and they will likely tell you they confirmed the items werent in the shipment numerous times during this 'process'.
KEEP THE CASE OPEN even if they close it.
Dominic_Amazon
Hi @Seller_LdGQS4zTKBgYz,
Dominic from Amazon here, happy to help. I can see the team is actively working on this. They should be reaching out soon with an update!
Best,
Dominic
