Tracking number after they recived
I sent a package to the wearhouse and i forgot to put the tracking number, i pu it after the package arrived, and now I have an inactive listing because i don´t have any stock. But i contact my mail post and they said it was recived. What can i do for them to solve the situation, so my products are listed
Tracking number after they recived
I sent a package to the wearhouse and i forgot to put the tracking number, i pu it after the package arrived, and now I have an inactive listing because i don´t have any stock. But i contact my mail post and they said it was recived. What can i do for them to solve the situation, so my products are listed
2 replies
Seller_d8YGbIjNqwFxn
Forgetting to add the tracking won't necessarily mean they can't match it up to your shipment. Amazon would have provided you with a FBA label to put on the box so they knew which shipment it was. Did you add this label?
What courier did you use to send the stock in? Is it an approved courier?
Did your stock have manufacturer barcodes on or Amazon barcodes on it. If it was Amazon barcodes there is a far greater chance they will match it to your shipment if there is a problem.
If the shipment is not available for reconciling there is not a lot you can do. You need to wait and see if Amazon receive your stock.
If it is available to be reconciled you need to ask for an investigation into your missing stock. You normally do this via the shipment page.
