Seller_RIgr8qWbT3vod

4 weeks ago

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

This is the first time I've experienced an issue like this, and I'm unsure how to proceed. Is it worth contacting Seller Support? I would appreciate any advice on how to report this kind of behavior and how to claim my loss.

Thank you in advance for your help.

Best regards,

30 views

2 replies

Manage Buyer Experience

Tags:Customer, Negative reviews, Product reviews, Refunds, Return shipment

Seller_RIgr8qWbT3vod

4 weeks ago

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Thank you in advance for your help.

Best regards,

Manage Buyer Experience

Tags:Customer, Negative reviews, Product reviews, Refunds, Return shipment

30 views

2 replies

Seller_zDUw7ekrB6OEy

4 weeks ago

In reply to: Seller_RIgr8qWbT3vod’s post

The refund would have been done on first scan of the return label. You need to open a SAFE-T claim, you will need images of the item and packaging.

If successful you probably won't get anywhere near the value of the item though. We were once refunded £1.96 on a £15 pound item that had burn marks on it and completely unsellable.

Sarah_Amzn

6 days ago

In reply to: Seller_RIgr8qWbT3vod’s post

Hello @Seller_RIgr8qWbT3vod,

This is Sarah with Amazon.

Have you already contacted Seller Support? If yes, could you please share the case ID?

Best regards,

Sarah.

Follow this discussion to be notified of new activity

Seller_RIgr8qWbT3vod

4 weeks ago

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Thank you in advance for your help.

Best regards,

30 views

2 replies

Manage Buyer Experience

Tags:Customer, Negative reviews, Product reviews, Refunds, Return shipment

Seller_RIgr8qWbT3vod

4 weeks ago

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Thank you in advance for your help.

Best regards,

Manage Buyer Experience

Tags:Customer, Negative reviews, Product reviews, Refunds, Return shipment

30 views

2 replies

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

by Seller_RIgr8qWbT3vod

4 weeks ago

Dear Sellers,

I recently sold an item on Amazon, and the customer submitted a return request stating, "I ordered the wrong item." The return was automatically accepted by Amazon.

However, when I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

Thank you in advance for your help.

Best regards,

Manage Buyer Experience

Tags:Customer, Negative reviews, Product reviews, Refunds, Return shipment

30 views

2 replies

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Seller_zDUw7ekrB6OEy

4 weeks ago

In reply to: Seller_RIgr8qWbT3vod’s post

The refund would have been done on first scan of the return label. You need to open a SAFE-T claim, you will need images of the item and packaging.

If successful you probably won't get anywhere near the value of the item though. We were once refunded £1.96 on a £15 pound item that had burn marks on it and completely unsellable.

Sarah_Amzn

6 days ago

In reply to: Seller_RIgr8qWbT3vod’s post

Hello @Seller_RIgr8qWbT3vod,

This is Sarah with Amazon.

Have you already contacted Seller Support? If yes, could you please share the case ID?

Best regards,

Sarah.

Follow this discussion to be notified of new activity

Seller_zDUw7ekrB6OEy

4 weeks ago

In reply to: Seller_RIgr8qWbT3vod’s post

The refund would have been done on first scan of the return label. You need to open a SAFE-T claim, you will need images of the item and packaging.

If successful you probably won't get anywhere near the value of the item though. We were once refunded £1.96 on a £15 pound item that had burn marks on it and completely unsellable.

Seller_zDUw7ekrB6OEy

In reply to: Seller_RIgr8qWbT3vod’s post

4 weeks ago

The refund would have been done on first scan of the return label. You need to open a SAFE-T claim, you will need images of the item and packaging.

If successful you probably won't get anywhere near the value of the item though. We were once refunded £1.96 on a £15 pound item that had burn marks on it and completely unsellable.

Sarah_Amzn

6 days ago

In reply to: Seller_RIgr8qWbT3vod’s post

Hello @Seller_RIgr8qWbT3vod,

This is Sarah with Amazon.

Have you already contacted Seller Support? If yes, could you please share the case ID?

Best regards,

Sarah.

Sarah_Amzn

In reply to: Seller_RIgr8qWbT3vod’s post

6 days ago

Hello @Seller_RIgr8qWbT3vod,

This is Sarah with Amazon.

Have you already contacted Seller Support? If yes, could you please share the case ID?

Best regards,

Sarah.

Follow this discussion to be notified of new activity

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I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

2 replies

Seller_zDUw7ekrB6OEy

Sarah_Amzn

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

I received the returned item, the package was damaged, and some of the cream had clearly been used. I also found out that Amazon has already issued a refund to the customer.

2 replies

2 replies

Seller_zDUw7ekrB6OEy

Sarah_Amzn

Seller_zDUw7ekrB6OEy

Seller_zDUw7ekrB6OEy

Sarah_Amzn

Sarah_Amzn