VTR dropping with Special Delivery
Anybody else having an issue with VTR rate dropping?
We ship mostly via RM Special Delivery - but have today noticed orders which have been selected as 2 day delivery are showing as not having valid tracking.
I've double checked everything - all the tracking numbers are correct - correct service selected etc
VTR dropping with Special Delivery
Anybody else having an issue with VTR rate dropping?
We ship mostly via RM Special Delivery - but have today noticed orders which have been selected as 2 day delivery are showing as not having valid tracking.
I've double checked everything - all the tracking numbers are correct - correct service selected etc
16 replies
Seller_334gBMgedlwwT
Yep, same issue here but with Royal Mail Tracked 24. Checked the order and the code was correct, tracking and delivery was all normal on the Royal Mail site too so I’m confused. Opened a case about it today.
Seller_lncJ33ORWEySW
Yep, same issue here but with Royal Mail Tracked 48. Checked the order and the code was correct, tracking and delivery was all normal on the Royal Mail site too so I’m confused. Opened a case on Saturday.
Looks like another amazon balls up, however I am sure they will use these incorrect metrics to show the monopolies commission that third party sellers are not very good at VTR. !!!!!!!!
Seller_e3AG2MZHx3Yu2
Same here. Always use Royal Mail Tracked 48, 24 and DHL Express and our VTR never drops below 99.5%. Received 2 warnings this morning stating we were now at 94.89% but having downloaded the report which identified 30 orders, they all had valid tracking references - most of them with Royal Mail. Would suggest something is wrong with Amazon's systems.
Seller_1ATynBzHSqBhc
Ours is being hit badly with Royal Mail 48 parcel. All have the tracking ID imported from Linnworks yet showing as not having valid tracking on the report. Granted some say no tracking until attempted delivery where Royal Mail havent scanned them but some even have the delivery image
Seller_c2wg3bzwmXhaa
@Winston_Amazon@Ezra_Amazon@Julia_Amazon@Abella_AMZ
@Simon_Amazon@Ash_AMZ
Seller_IRiqSPmWQ0FjX
Same here, valid tracking 94% Friday. This morning its dropped to 82% and I found a load of Tracked 24 all showing as not scanned or delivered on time but when I checked myself they were all tracked and delivered with photos before expected delivery date.
Seller_oEOl3gNLVJmuS
We are also having the same issue but with Evri, our tracking rate has dropped down to 88% but the tracking numbers are all valid and delivered. I wondered what I had been doing wrong glad in a way to see that it is an Amazon issue not something I have done.
Seller_zszlsd8FOCIPe
Same here, just had one yesterday, another one today. Two different couriers, one is DHL Parcel Uk, the second one is ParcelForce.
I have checked everything, and tracking details are correct, delivery dates are before promised dates with 1-2 days, I'm losing my marbles.
I have opened a case, had two replies; one stating that i added the tracking information after delivery (they quoted 28th added delivery, 29th delivery, and said 28th is after 29th!)
2nd reply says they've checked and my parcel is out for delivery currently (!!!!?) so everything is fine, I don't need to do anything (it was delivered on the 29th!!!!)
I've heard about the hurdles of selling on amazon, but this is nuts.
Seller_1HV0l3GiDoY1A
Ours has happened with EVRi and DPD.
A case has been opened with Amazon as CS state everything looks fine. Seems to be a lager issue then I though seeing this post, but does make me feel a bit better that it's not just us.
Seller_RJ1NNy29Fi99v
Same story with RM 48 tracked. Rm did everything as they should but Amazon strikes again. Case opened
