Hi everyone.

I had a customer order something, it was sent and delivered (at least according to Royal Mail "track your item" website - I checked the code I have and it says it was delivered), but a couple of days after that I got a return authorisation notification email.

It's been a couple of weeks since the return request and I still haven't received the item back. The email + "manage returns" page includes a new tracking ID (Royal Mail), but every time I try it on the Royal Mail website, it comes up with this message:

Sorry, we're currently unable to confirm the status of your item with reference ***so-and-so***. Please try again tomorrow.

I am not used to this (new?) Amazon auto authorisation thing. This is probably a stupid question, but is there something I was supposed to do or click on on the "manage returns" page to activate the return process or something (not including the "issue refund" button since I haven't got the item back yet). I hope it's not up to me to click on something to activate or whatever the return process, because if so I've been keeping the customer waiting a long time (although they haven't bothered to contact me at all after I messaged them saying I still haven't had the item returned).

OR

Am I supposed to do nothing except wait normally for the item to be returned. I don't get many returns, but those few I have had in the past I think they didn't use this auto authorisation thing. Frankly this auto authorisation thing is just confusing me (or more likely I'm just needlessly confusing myself as always - sigh).

Anyway, the customer has a couple more weeks to return the item (within the 30 days return time), but nevertheless I would just like to know it's not me delaying the item from being returned or something.