URGENT: Incorrect Approval Requirement for ASINs - System Issue
I’m facing an issue with one of my listings, ASIN B0CM9K84H3, which has been incorrectly flagged as needing approval to sell. This isn't the first time this has happened and last time, your team managed to sort out this issue hence why I am reaching out here again
I've been selling kitchen knives on Amazon for years without any problems, but these incorrect tags are now affecting my ability to invest in new product lines. The real frustration comes from the fact that even when I try to appeal, Seller Support DOES NOT read or address the specific issue, making it impossible to resolve through the standard process.
For context, this particular product is a Japanese-style chef's knife under the Home & Kitchen category. It’s correctly tagged with the 'uk_18_knife' attribute and is listed as FBA, in line with Amazon’s policies for bladed products. The knife complies with UK statutory law and Amazon’s guidelines, as clearly stated in their FAQ and policy pages. Also, they are incorrectly being classed as "Meat Cleavers"
Here are the links to the relevant Amazon policies:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820?referral=A35VGOG2E0LYHU_AZN9QYVQPOB5J (Restricted Products FAQ Guide)
https://sellercentral.amazon.co.uk/help/hub/reference/G201730840 (Bladed Products Policy)
Given that my listing meets all the required standards as outlined in these policies, I'm puzzled by this approval request
Any advice or guidance would be much appreciated!
Thanks in advance for your help.
Kind regards,
MALMO
@Julia_Amazon @Julia_Amzn @Winston_Amazon@Maja_Amazon @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Sakura_Amazon_ @Maya_Amazon @Simon_Amazon
URGENT: Incorrect Approval Requirement for ASINs - System Issue
I’m facing an issue with one of my listings, ASIN B0CM9K84H3, which has been incorrectly flagged as needing approval to sell. This isn't the first time this has happened and last time, your team managed to sort out this issue hence why I am reaching out here again
I've been selling kitchen knives on Amazon for years without any problems, but these incorrect tags are now affecting my ability to invest in new product lines. The real frustration comes from the fact that even when I try to appeal, Seller Support DOES NOT read or address the specific issue, making it impossible to resolve through the standard process.
For context, this particular product is a Japanese-style chef's knife under the Home & Kitchen category. It’s correctly tagged with the 'uk_18_knife' attribute and is listed as FBA, in line with Amazon’s policies for bladed products. The knife complies with UK statutory law and Amazon’s guidelines, as clearly stated in their FAQ and policy pages. Also, they are incorrectly being classed as "Meat Cleavers"
Here are the links to the relevant Amazon policies:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820?referral=A35VGOG2E0LYHU_AZN9QYVQPOB5J (Restricted Products FAQ Guide)
https://sellercentral.amazon.co.uk/help/hub/reference/G201730840 (Bladed Products Policy)
Given that my listing meets all the required standards as outlined in these policies, I'm puzzled by this approval request
Any advice or guidance would be much appreciated!
Thanks in advance for your help.
Kind regards,
MALMO
@Julia_Amazon @Julia_Amzn @Winston_Amazon@Maja_Amazon @Spencer_Amazon @Sarah_Amzn @Ezra_Amazon @Sakura_Amazon_ @Maya_Amazon @Simon_Amazon
8 replies
Seller_y9FONMXxCMSkm
We have the exact same issue with the exact same responses from seller support just keep responding with they cannot share the issue and Amazon can restrict this category. Or that we need to tag he 'uk_18_knife' attribute and is listed as FBA same as you.
We have all the correct tags and selling under FBA. Other sellers are continuing to sell which makes it frustrating.
Sarah_Amzn
Hello @Seller_iMYezjrYnpWou,
This is Sarah with Amazon.
Could you please share the Case ID opened with Seller Support so I can take a look?
Kind regards,
Sarah.
Seller_MCLmkJcL7iQ9c
This issue has impacted mine and many other seller's over the last 2 weeks. Other seller's have seen a resolution in their cases, but I am still waiting.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/34755ca5-1ca3-4b74-a08c-0d82a0815378
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/687f5e76-c36f-40c2-a8bf-1e8ee953638d
Have a look at these 2 forums for more info.