Why is this happening? We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
Hi Amazon seller community my Amazon account has been deactivated all of a sudden i don't know why my account has been deactivated please help me
I have mentioned the first notification from Amazon below
Hello, Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting disbursement- We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
To view your account performance, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Why is this happening? We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
Hi Amazon seller community my Amazon account has been deactivated all of a sudden i don't know why my account has been deactivated please help me
I have mentioned the first notification from Amazon below
Hello, Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting disbursement- We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
To view your account performance, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
21 replies
Seller_RlZVPg3d6ZUGP
Have you checked your performance notifications?
Winston_Amazon
Hello @Seller_jBe7awIhCrCUo,
Thanks for posting on the Seller Forums!
Would you be able to provide a screenshot of the notification you received?
Ash_AMZ
Hello @Seller_jBe7awIhCrCUo,
Ash here to assist.
Thanks for sharing the above notification ans screenshots over here. It has been understood that you have shared your .com account notification.
To reactivate your .com selling account please submit the valid identity documents as requested.
We require two documents in order to verify your identity:
Identity document – A government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID.
This document must match the proof of identity information selected under Identity data.
Additional document :
Business licences: We require a document that proves that your business is valid, such as a business licence or equivalent business document.
This is a government issued statement displaying information on your business.
Proof of address: We collect a proof of address document, such as bank statement or credit card statement.
A bank statement is an official document issued by your bank or other financial institution that summarises your account activity over a certain period of time – typically one month.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
