Dear Amazon Seller Support,

I am writing to express my deep disappointment regarding a recent chargeback that has been unfairly deducted from my business account.

The order in question was successfully delivered to the customer. I have submitted clear proof of delivery, including the shipping slip and tracking number. Additionally, the customer has explicitly confirmed receipt of the order via email, which I also shared with your team. Despite this, the funds were still reimbursed to the customer through a chargeback initiated via their bank.

What is most concerning is that Amazon falsely claimed the order was not delivered, and even after I submitted the proof for the third time, my documentation was ignored and the funds were taken from my account without my consent.

This experience is extremely disheartening. As a small business paying monthly subscription and transaction fees, we expect a fair and transparent resolution process. Unfortunately, it feels like Amazon consistently sides against small sellers, without proper investigation or support.

I urge Amazon to review this case thoroughly and take appropriate action to return the unjustly deducted amount to my account. I would also appreciate a clear explanation of how such a decision was reached in the face of the evidence provided.