Unjustified Chargeback Deduction Despite Delivery Confirmation
Dear Amazon Seller Support,
I am writing to express my deep disappointment regarding a recent chargeback that has been unfairly deducted from my business account.
The order in question was successfully delivered to the customer. I have submitted clear proof of delivery, including the shipping slip and tracking number. Additionally, the customer has explicitly confirmed receipt of the order via email, which I also shared with your team. Despite this, the funds were still reimbursed to the customer through a chargeback initiated via their bank.
What is most concerning is that Amazon falsely claimed the order was not delivered, and even after I submitted the proof for the third time, my documentation was ignored and the funds were taken from my account without my consent.
This experience is extremely disheartening. As a small business paying monthly subscription and transaction fees, we expect a fair and transparent resolution process. Unfortunately, it feels like Amazon consistently sides against small sellers, without proper investigation or support.
I urge Amazon to review this case thoroughly and take appropriate action to return the unjustly deducted amount to my account. I would also appreciate a clear explanation of how such a decision was reached in the face of the evidence provided.
Unjustified Chargeback Deduction Despite Delivery Confirmation
Dear Amazon Seller Support,
I am writing to express my deep disappointment regarding a recent chargeback that has been unfairly deducted from my business account.
The order in question was successfully delivered to the customer. I have submitted clear proof of delivery, including the shipping slip and tracking number. Additionally, the customer has explicitly confirmed receipt of the order via email, which I also shared with your team. Despite this, the funds were still reimbursed to the customer through a chargeback initiated via their bank.
What is most concerning is that Amazon falsely claimed the order was not delivered, and even after I submitted the proof for the third time, my documentation was ignored and the funds were taken from my account without my consent.
This experience is extremely disheartening. As a small business paying monthly subscription and transaction fees, we expect a fair and transparent resolution process. Unfortunately, it feels like Amazon consistently sides against small sellers, without proper investigation or support.
I urge Amazon to review this case thoroughly and take appropriate action to return the unjustly deducted amount to my account. I would also appreciate a clear explanation of how such a decision was reached in the face of the evidence provided.
8 replies
Seller_ZVAz3d5lZuGid
"Dear Amazon Seller Support,"
This is NOT Seller Support you are speaking to - simply a forum of sellers, like you. You would need to open a case with SS via the Help tab at the top right, or you could try tagging in some forum mods and see if they can help in any way.
Seller_zLCjCBij1197s
@Julia_Amazon @Sarah_Amzn @Simon_Amazon @Sakura_Amazon_ @Ezra_Amazon @Winston_Amazon please have a look
Seller_xU4h6ZbAduf0O
Unfortunately (dont shoot the messenger) it is not Amazon that have taken your funds or made the decision based on the evidence you supplied.... it is the bank that made the decision to uphold the customers chargeback.
When fighting a chargeback claim on any platform or paypal, you need to supply as much information as possible to refute the customers claim and supply it in a logical chronological order.
Ultimately it is the customers bank that makes the decision to accept or refuse, and is totally out of the hands of the seller or the 3rd party platform, the bank holds all the power here.
Sometimes the platform will have safeguards in place for its sellers, but appears that this criteria may not have been met on your case.
You can try appealing to the Amazon MD email to look into it further if you have solid delivery evidence.
If you believe the bank has made an error or made a wrongful judgement, you have the option to appeal or take legal action against the customer for false/fraudulent claim.
