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Seller_y1LK6K52CcG18

Negative product review FBA

discussion. Hello, I have received a negative review (1 star) for a product that is FBA. The alleged reason is that the packaging had been previously open.

For reference all our other reviews are 5 stars.

This could only have been done by either an amazon employee or delivery employee.

Amazon is refusing to acknowledge this despite the 1 star review significantly impacting our reviews.

We have reported it, sent emails to community support and had nu.erous conversations with seller support who only send the same generic replies.

This is very disappointing considering its beyond our control and ultimately is either Amazon's fault or the customer is lying?

Our only course of action is to remove our products from amazon.

Before I shut down our amazon business is there any way we can have this removed?

Any help is very much appreciated. Thank you

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1 reply
Tags:Product feedback
01
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user profile
Seller_y1LK6K52CcG18

Negative product review FBA

discussion. Hello, I have received a negative review (1 star) for a product that is FBA. The alleged reason is that the packaging had been previously open.

For reference all our other reviews are 5 stars.

This could only have been done by either an amazon employee or delivery employee.

Amazon is refusing to acknowledge this despite the 1 star review significantly impacting our reviews.

We have reported it, sent emails to community support and had nu.erous conversations with seller support who only send the same generic replies.

This is very disappointing considering its beyond our control and ultimately is either Amazon's fault or the customer is lying?

Our only course of action is to remove our products from amazon.

Before I shut down our amazon business is there any way we can have this removed?

Any help is very much appreciated. Thank you

Tags:Product feedback
01
32 views
1 reply
Reply
1 reply
user profile
Manny_Amazon

Hello @Seller_y1LK6K52CcG18,

Thanks for posting here. In instances of negative reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.

Regards,

- Manny

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user profile
Seller_y1LK6K52CcG18

Negative product review FBA

discussion. Hello, I have received a negative review (1 star) for a product that is FBA. The alleged reason is that the packaging had been previously open.

For reference all our other reviews are 5 stars.

This could only have been done by either an amazon employee or delivery employee.

Amazon is refusing to acknowledge this despite the 1 star review significantly impacting our reviews.

We have reported it, sent emails to community support and had nu.erous conversations with seller support who only send the same generic replies.

This is very disappointing considering its beyond our control and ultimately is either Amazon's fault or the customer is lying?

Our only course of action is to remove our products from amazon.

Before I shut down our amazon business is there any way we can have this removed?

Any help is very much appreciated. Thank you

32 views
1 reply
Tags:Product feedback
01
Reply
user profile
Seller_y1LK6K52CcG18

Negative product review FBA

discussion. Hello, I have received a negative review (1 star) for a product that is FBA. The alleged reason is that the packaging had been previously open.

For reference all our other reviews are 5 stars.

This could only have been done by either an amazon employee or delivery employee.

Amazon is refusing to acknowledge this despite the 1 star review significantly impacting our reviews.

We have reported it, sent emails to community support and had nu.erous conversations with seller support who only send the same generic replies.

This is very disappointing considering its beyond our control and ultimately is either Amazon's fault or the customer is lying?

Our only course of action is to remove our products from amazon.

Before I shut down our amazon business is there any way we can have this removed?

Any help is very much appreciated. Thank you

Tags:Product feedback
01
32 views
1 reply
Reply
user profile

Negative product review FBA

by Seller_y1LK6K52CcG18

discussion. Hello, I have received a negative review (1 star) for a product that is FBA. The alleged reason is that the packaging had been previously open.

For reference all our other reviews are 5 stars.

This could only have been done by either an amazon employee or delivery employee.

Amazon is refusing to acknowledge this despite the 1 star review significantly impacting our reviews.

We have reported it, sent emails to community support and had nu.erous conversations with seller support who only send the same generic replies.

This is very disappointing considering its beyond our control and ultimately is either Amazon's fault or the customer is lying?

Our only course of action is to remove our products from amazon.

Before I shut down our amazon business is there any way we can have this removed?

Any help is very much appreciated. Thank you

Tags:Product feedback
01
32 views
1 reply
Reply
1 reply
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Manny_Amazon

Hello @Seller_y1LK6K52CcG18,

Thanks for posting here. In instances of negative reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.

Regards,

- Manny

00
Follow this discussion to be notified of new activity
user profile
Manny_Amazon

Hello @Seller_y1LK6K52CcG18,

Thanks for posting here. In instances of negative reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.

Regards,

- Manny

00
user profile
Manny_Amazon

Hello @Seller_y1LK6K52CcG18,

Thanks for posting here. In instances of negative reviews, you can report it to the Amazon Community team using the new information I've provided in 🚨[Process Update] - Reporting Product Reviews🚨.

If you have submitted via the method above and haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.

Regards,

- Manny

00
Reply
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