UPS - Say Amazon is the Account Owner and they required to fill in a claim I cannot
In am stuck in the loop
Amazon have done physical check cannot find parcels from UPS partner
Complete UPS claim form for parcels - tracking say delivered
Cannot claim from UPS becuase they are under Amazon Account
Amazon won't process claim with UPS - keep cut and pasting rather than reading
Stuck in the UPS call centre and Amazon centre loop
@Julia_Amazon
UPS - Say Amazon is the Account Owner and they required to fill in a claim I cannot
In am stuck in the loop
Amazon have done physical check cannot find parcels from UPS partner
Complete UPS claim form for parcels - tracking say delivered
Cannot claim from UPS becuase they are under Amazon Account
Amazon won't process claim with UPS - keep cut and pasting rather than reading
Stuck in the UPS call centre and Amazon centre loop
@Julia_Amazon
7 replies
Seller_d8YGbIjNqwFxn
UPS are correct it is Amazon who should deal with any claims for lost parcels
Amazon state the following on the partnered carrier help page
Whom can I contact in case of any issues, such as non-delivery, damaged or incomplete delivery?
You can create a case with Selling Partner Support. You will be asked to provide your shipment ID, proof of pickup and any other relevant documentation pertaining to the shipment. We will then investigate the case and work with the carrier to resolve the issue. We recommend that you also review the FBA lost and damaged inventory reimbursement policy.
Although if it says delivered I don't think you can use the above. You would need to wait for your shipment to be marked as closed then raise an investigation against the shipment.
Seller_L0Bw3huPV4ixB
had this happen to me few months back. you'll need to wait for the shipment to be completed/closed before raising this with amazon.
I had to provide proof of ownership for all the items under my lost shipment. It was a bit of a headache but was eventually sorted and I was reimbursed. good luck! :)
