Identity verification passed but account inactive, account not fully onboarded
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is Action NO Required
2. I sent the identity verification documents to the Amazon Seller Center and received an email and status on "View Selling Applications" confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
I sent the product to FBA AMAZON, ready to sell, but the status is Inactive at united states.
Please help me. I have resent the document like this 4 times and received an email reply that the document passed all 4 times.
But status status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
Identity verification passed but account inactive, account not fully onboarded
Hello, I Have Sent identity verification documents and received an email reply saying it had been passed 4 times, but the status is still Inactive: United States.
1. I have checked at https://sellercentral.amazon.com/performance/notifications
I see that there is Action NO Required
2. I sent the identity verification documents to the Amazon Seller Center and received an email and status on "View Selling Applications" confirming that the documents were ready for sale.
3. But the status still says United States: Inactive.
I sent the product to FBA AMAZON, ready to sell, but the status is Inactive at united states.
Please help me. I have resent the document like this 4 times and received an email reply that the document passed all 4 times.
But status status of United States: Inactive is on. The system is probably stuck.
note
1. I have turned all vacation status OFF, but it is still Inactive.
2. I have updated company information. Everything is complete. On the Account info page, no action is required.
3. I have edited the credit card payment and Deposit system to be matches all identity verification documents.
Thank you very much.
Best regards
12 replies
Seller_LImVvUWeyiCfQ
Have you checked the Mexico and Canada Marketplaces to see if anything needs to be entered or updated there?
If you don't want to sell in either of those Marketplaces, set them on vacation, delete any listings that may have populated there and make sure the slider is set to list only in the US when you add items. Even if you're not selling there, not having something entered or verified may be holding up the US.
If that doesn't help, I suggest opening a case with Seller Support, posting the Case ID in this thread and tagging a Community Manager or two. They should be able to escalate the case and offer some assistance.
Seller_uB3pHbUyfg9O4
Dear comunity managers @CR_Amazon , @Connor_Amazoncould you please help me with my issue, I'm struggling with this issue almost 2 month. I passed Account Review for Registration application successfully few times - one of ID 15842044381, but my account still inactive - case ID is 15858097231
