Hello @Seller_zgBwIJfBvfIS4,

Thank you for reaching out to us through the Forums. I appreciate your patience and understand

that the verification process can sometimes be complex.

Seller_zgBwIJfBvfIS4

ID 16858907481

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I'm grateful that you've provided the Case ID, as this allows me to investigate your specific

situation. With this information, I'll be working alongside our internal team to provide you with

the most accurate and helpful guidance possible.

I am going to direct you to your Performance Notification from July 3, 2024. titled: Important

message about your Amazon Seller Account.

It seems you had completed a video verification for your Seller Account concerning the account

deactivation. You were allowed to complete some additional steps with FBA to release your

inventory.

On top of all that, you had an Inform Consumer Act verification in December requesting

information. This may have confused the issue with the Account Deactivation.

Going back to the Case ID, there was a reply on 12/23/24 with the update:

--"We understand that you are not able to choose any date and time slot for video

verification."

--"Kindly be informed that we have reached out to our internal team with your request."

My guidance is to wait for the internal team to determine if there may be some additional options

for the video verification.

This may provide additional information concerning your account deactivation:

--Responsible Sourcing documentation request requirements

Thank you for reaching out on the Forums. The forums community and I are here to support you.

Wishing you the best,

LeviDylan