Shipment still in transit after 21 days but UPS says delivered on April 10th
Hello,
I’m reaching out to formally escalate an issue regarding my FBA shipment FBA18W12P86W, which has been in “In Transit” status for over 21 days. UPS shows the shipment as delivered, but Amazon has not scanned or received any units.
I have reached out to Seller Support multiple times, and unfortunately:
I’ve been disconnected on several occasions
I’ve been told I would be transferred to someone who could assist, but no one ever follows through
The issue has not been escalated properly or resolved
This shipment contains valuable inventory, and I urgently need this case reviewed by someone within the FBA Inbound Receiving team or Executive Relations team who can investigate and reconcile the shipment.
I have all the tracking numbers and the original UPS drop-off receipt and can provide them immediately upon request.
Thank you for your time and attention to this matter.
Best regards,
Ibraheem
Shipment still in transit after 21 days but UPS says delivered on April 10th
Hello,
I’m reaching out to formally escalate an issue regarding my FBA shipment FBA18W12P86W, which has been in “In Transit” status for over 21 days. UPS shows the shipment as delivered, but Amazon has not scanned or received any units.
I have reached out to Seller Support multiple times, and unfortunately:
I’ve been disconnected on several occasions
I’ve been told I would be transferred to someone who could assist, but no one ever follows through
The issue has not been escalated properly or resolved
This shipment contains valuable inventory, and I urgently need this case reviewed by someone within the FBA Inbound Receiving team or Executive Relations team who can investigate and reconcile the shipment.
I have all the tracking numbers and the original UPS drop-off receipt and can provide them immediately upon request.
Thank you for your time and attention to this matter.
Best regards,
Ibraheem
1 reply
KJ_Amazon
What to do if you have a lost or delayed FBA Shipment
Seller Help: Reconcile your shipment
Hello @Seller_L9XnuenSf1Igf . The above links have information about steps sellers can take when there are discrepancies with their inbound FBA shipments.
In the meantime: I reviewed the two tracking numbers associated with shipment FBA18W12P86W and UPS tracking shows "On the Way" as of April 8. The shipment is not yet eligible for reconciliation, but the below link may be of use.
FBA inventory reimbursement policy: Shipment to Amazon claims
KJ_Amazon
