ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
15 replies
Seller_6eGr2cYMV8mCx
@Ezra_Amazon @Sarah_Amzn Please can you help.
Seller_d8YGbIjNqwFxn
Normally it tells you in the deactivation notice why it has been removed. The deactivation notice should be in your performance notifications on Amazon if you didn't get the email.
I have though recently seen Amazon remove listings and not notify us that the listing has been removed. This has been when we are out of stock of the product. This is also problematic as it doesn't create a violation and there is no way of appealing through account health.
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
Seller_6eGr2cYMV8mCx
It's shameful that no one from Amazon has come forward to help me.
Seller_6eGr2cYMV8mCx
@Simon_AmazonI need to make a formal complaint against Amazon. My case has been opemn for 15 days and only receive automated, bot responses from Amazon Seller Support.
Nikolaus_Amazon
Dear SMALL_BUSINESS_989,
I appreciate your posting here in the forums. Sorry for the late reply, things have been a bit busy here.
Right, so I understand a bit what`s going on here, the ASIN has been blocked for some kind of issue, you have submitted an appeal and/or sent in documents that confirm the "conformity" and these have been in evaluation for longer than expected. Nothing very nice, especially if and when a best-seller. I do hope the issue has been solved in the meantime.
If not, I will need some more information if I`m to help any; in particular the ASIN, so I can see if there are any specific issues that prevent it to be re-activated. Could you please pass that in a next reply, should the issue not have been solved?
In general, the appeals, especially if and when connected to complex legislation and/or safety issues an/or a market withdrawal can take quite a bit of time. In these cases, should you feel that he process is taking too long, you could either try to add new information to the appeal or dispute, or open a separate case with Seller Partner Support, or call with Account Health Support - that may actually be the key here.
I`ll be looking forward to your reply with ASIN, please. Meanwhile, the Forums Community and I are here to help. Please don`t hesitate to post again should you need further help.
My warmest regards,
Nikolaus
ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
ASIN DELISTED WITH NO EXPLANATION FROM AMAZON ON THE REASON FOR DELISTING
My ASIN was Delisted by Amazon 1 week ago and despite providing them with the information as requested, they have not got back to me or provided me with any explanation as to the reason for the delisting.
The case has been "Status: Our evaluation is in progress" for over 5 days!
Despite making repeated requests for information from Amazon, they refuse to tell me WHY this ASIN has been delisted.
@Sarah_AmznYou have previsouly been helpful, please can you help in this case. Thanks.
15 replies
15 replies
Seller_6eGr2cYMV8mCx
@Ezra_Amazon @Sarah_Amzn Please can you help.
Seller_d8YGbIjNqwFxn
Normally it tells you in the deactivation notice why it has been removed. The deactivation notice should be in your performance notifications on Amazon if you didn't get the email.
I have though recently seen Amazon remove listings and not notify us that the listing has been removed. This has been when we are out of stock of the product. This is also problematic as it doesn't create a violation and there is no way of appealing through account health.
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
Seller_6eGr2cYMV8mCx
It's shameful that no one from Amazon has come forward to help me.
Seller_6eGr2cYMV8mCx
@Simon_AmazonI need to make a formal complaint against Amazon. My case has been opemn for 15 days and only receive automated, bot responses from Amazon Seller Support.
Nikolaus_Amazon
Dear SMALL_BUSINESS_989,
I appreciate your posting here in the forums. Sorry for the late reply, things have been a bit busy here.
Right, so I understand a bit what`s going on here, the ASIN has been blocked for some kind of issue, you have submitted an appeal and/or sent in documents that confirm the "conformity" and these have been in evaluation for longer than expected. Nothing very nice, especially if and when a best-seller. I do hope the issue has been solved in the meantime.
If not, I will need some more information if I`m to help any; in particular the ASIN, so I can see if there are any specific issues that prevent it to be re-activated. Could you please pass that in a next reply, should the issue not have been solved?
In general, the appeals, especially if and when connected to complex legislation and/or safety issues an/or a market withdrawal can take quite a bit of time. In these cases, should you feel that he process is taking too long, you could either try to add new information to the appeal or dispute, or open a separate case with Seller Partner Support, or call with Account Health Support - that may actually be the key here.
I`ll be looking forward to your reply with ASIN, please. Meanwhile, the Forums Community and I are here to help. Please don`t hesitate to post again should you need further help.
My warmest regards,
Nikolaus
Seller_6eGr2cYMV8mCx
@Ezra_Amazon @Sarah_Amzn Please can you help.
Seller_6eGr2cYMV8mCx
@Ezra_Amazon @Sarah_Amzn Please can you help.
Seller_d8YGbIjNqwFxn
Normally it tells you in the deactivation notice why it has been removed. The deactivation notice should be in your performance notifications on Amazon if you didn't get the email.
I have though recently seen Amazon remove listings and not notify us that the listing has been removed. This has been when we are out of stock of the product. This is also problematic as it doesn't create a violation and there is no way of appealing through account health.
Seller_d8YGbIjNqwFxn
Normally it tells you in the deactivation notice why it has been removed. The deactivation notice should be in your performance notifications on Amazon if you didn't get the email.
I have though recently seen Amazon remove listings and not notify us that the listing has been removed. This has been when we are out of stock of the product. This is also problematic as it doesn't create a violation and there is no way of appealing through account health.
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_EGYEOt5lXkZu1
Regarding the reason for the delisting, we recommend checking your Account Health for any policy violation notifications. It's possible that the ASIN was removed due to a policy infringement, and the notification might be available in your Account Health dashboard.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_bEMD1sEU2MpOe
I have a similar issue. I have provided the authorization given by the owner/ creator of the brand. Even though I provided this information 2 years ago and now they need it again.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
Seller_ZUmldKAXpA4hr
I’ve dealt with similar cases before, and sometimes the right approach in follow-ups makes all the difference. If you need more guidance from someone experienced in handling these issues, I know, who has successfully resolved such cases.
Cheers.
Seller_6eGr2cYMV8mCx
It's shameful that no one from Amazon has come forward to help me.
Seller_6eGr2cYMV8mCx
It's shameful that no one from Amazon has come forward to help me.
Seller_6eGr2cYMV8mCx
@Simon_AmazonI need to make a formal complaint against Amazon. My case has been opemn for 15 days and only receive automated, bot responses from Amazon Seller Support.
Seller_6eGr2cYMV8mCx
@Simon_AmazonI need to make a formal complaint against Amazon. My case has been opemn for 15 days and only receive automated, bot responses from Amazon Seller Support.
Nikolaus_Amazon
Dear SMALL_BUSINESS_989,
I appreciate your posting here in the forums. Sorry for the late reply, things have been a bit busy here.
Right, so I understand a bit what`s going on here, the ASIN has been blocked for some kind of issue, you have submitted an appeal and/or sent in documents that confirm the "conformity" and these have been in evaluation for longer than expected. Nothing very nice, especially if and when a best-seller. I do hope the issue has been solved in the meantime.
If not, I will need some more information if I`m to help any; in particular the ASIN, so I can see if there are any specific issues that prevent it to be re-activated. Could you please pass that in a next reply, should the issue not have been solved?
In general, the appeals, especially if and when connected to complex legislation and/or safety issues an/or a market withdrawal can take quite a bit of time. In these cases, should you feel that he process is taking too long, you could either try to add new information to the appeal or dispute, or open a separate case with Seller Partner Support, or call with Account Health Support - that may actually be the key here.
I`ll be looking forward to your reply with ASIN, please. Meanwhile, the Forums Community and I are here to help. Please don`t hesitate to post again should you need further help.
My warmest regards,
Nikolaus
Nikolaus_Amazon
Dear SMALL_BUSINESS_989,
I appreciate your posting here in the forums. Sorry for the late reply, things have been a bit busy here.
Right, so I understand a bit what`s going on here, the ASIN has been blocked for some kind of issue, you have submitted an appeal and/or sent in documents that confirm the "conformity" and these have been in evaluation for longer than expected. Nothing very nice, especially if and when a best-seller. I do hope the issue has been solved in the meantime.
If not, I will need some more information if I`m to help any; in particular the ASIN, so I can see if there are any specific issues that prevent it to be re-activated. Could you please pass that in a next reply, should the issue not have been solved?
In general, the appeals, especially if and when connected to complex legislation and/or safety issues an/or a market withdrawal can take quite a bit of time. In these cases, should you feel that he process is taking too long, you could either try to add new information to the appeal or dispute, or open a separate case with Seller Partner Support, or call with Account Health Support - that may actually be the key here.
I`ll be looking forward to your reply with ASIN, please. Meanwhile, the Forums Community and I are here to help. Please don`t hesitate to post again should you need further help.
My warmest regards,
Nikolaus
