Had a customer place an order for next day delivery, Saturday.

Saturday comes, the customer asks where their parcel is. I checked and found they requested the courier not to deliver that day. I ask them about this and they say they no longer want the item.

Later, I find they rescheduled the delivery for Monday, this is delivered but they open an A-Z claim, claiming they hadn't received their parcel.

I provide all the information, mentioning what happened, Amazon still refunds them because it wasn't delivered on time. I appeal, this is denied.

Even if it wasn't intentional, why should someone get a free item? At most, they should be refunded the postage cost.