Why are returns being closed before package returned?
My understanding is that the seller has 2 days after delivery to process returns. These are normally getting closed 2 days before return. Is there some exception that the customers are using to bypass this rule and making us have to file a safety claim? Also the forums are thinking that there are non Amazon URLS in here. Picture attached of this same post. One cant even post dates in the proper format??
113-4574515-5245863
Close Date 01 28 2025
UPS 1ZH92F629048778214
Delivered Date Jan 30, 2025 10:50:00 AMGMT-08:00
Why are returns being closed before package returned?
My understanding is that the seller has 2 days after delivery to process returns. These are normally getting closed 2 days before return. Is there some exception that the customers are using to bypass this rule and making us have to file a safety claim? Also the forums are thinking that there are non Amazon URLS in here. Picture attached of this same post. One cant even post dates in the proper format??
113-4574515-5245863
Close Date 01 28 2025
UPS 1ZH92F629048778214
Delivered Date Jan 30, 2025 10:50:00 AMGMT-08:00
1 reply
KJ_Amazon
Thanks for those details @Seller_1gSICfZynDifC
Amazon issues a Refund at First Scan for items returned through Amazon’s Prepaid Returns Label program. With Refund at First Scan, a buyer receives a refund when the returned item is dropped off at a designated carrier location using a prepaid return label that was issued by us.
Refund at First Scan for seller-fulfilled returns
Please review the help page for further details about this program, as well as what to do if there are any issues with the return.
I will also pass along the incorrect URL detection.
KJ_Amazon
