Can't connect with Account Health Specialist
Every attempt to click on the "Call me Now" button on the Account Health page winds me through a myriad of forms that end up with me receiving a call from anybody BUT the account health specialist.
Here is my issue:
Order 113-9040749-3705867 was created yesterday with a ship-by-date requirement of 6/18/2024. Amazon shipping did not provide any USPS options, for shipping so I opted to ship through Stamps.com . They flagged the cust address as potentially incorrect and so I messaged the cust to verify his address. I did not hear back from him, so first thing this morning, on the 18th, I shipped it anyway, and now I see I am being flagged as shipping this late. Apparently, I was to ship this by 7am on the 18th. The required shipping notice said 6/18, not 6/18 by 7am. Please undo this since I rarely ship myself and now my outbound shipping failure rate is 33% because I mainly do FBA and only shipped 3 items myself recently. Please undo this. There should be a pause placed on shipping when there has been an official message sent out to the customer. Also, I do 99.99% FBA and I have no memory of agreeing to 1 day shipping. and I know I did not opt into that by choice and I will look to undo that since it is not physically possible for me to do that in most cases, especially when Amazon shipping program goes down.
Meanwhile, on one of the calls, I was able to return my handling time to 1 day. I NEVER set my handling time to "0" days myself. That was done by Amazon due to a new automated handling setting based on how quickly I normally handle things. So you are saying that because I normally handle things within a few hours, even though I like having a day available, you are going to threaten my account when it takes longer than a few hours, even though I still handled it within a day? WTH
I would like to open a case to get this resolved, but I can't get to any place where this is possible. And now, as I continue to try new options to get to an actual Account Specialist, the phone call comes through, and after about a minute of hold time, there is a beep, and Amazon drops the call. You need to do better than that.
Right now my question is, How do I or where do I go to open a case? Can't find a link to do this.
Can't connect with Account Health Specialist
Every attempt to click on the "Call me Now" button on the Account Health page winds me through a myriad of forms that end up with me receiving a call from anybody BUT the account health specialist.
Here is my issue:
Order 113-9040749-3705867 was created yesterday with a ship-by-date requirement of 6/18/2024. Amazon shipping did not provide any USPS options, for shipping so I opted to ship through Stamps.com . They flagged the cust address as potentially incorrect and so I messaged the cust to verify his address. I did not hear back from him, so first thing this morning, on the 18th, I shipped it anyway, and now I see I am being flagged as shipping this late. Apparently, I was to ship this by 7am on the 18th. The required shipping notice said 6/18, not 6/18 by 7am. Please undo this since I rarely ship myself and now my outbound shipping failure rate is 33% because I mainly do FBA and only shipped 3 items myself recently. Please undo this. There should be a pause placed on shipping when there has been an official message sent out to the customer. Also, I do 99.99% FBA and I have no memory of agreeing to 1 day shipping. and I know I did not opt into that by choice and I will look to undo that since it is not physically possible for me to do that in most cases, especially when Amazon shipping program goes down.
Meanwhile, on one of the calls, I was able to return my handling time to 1 day. I NEVER set my handling time to "0" days myself. That was done by Amazon due to a new automated handling setting based on how quickly I normally handle things. So you are saying that because I normally handle things within a few hours, even though I like having a day available, you are going to threaten my account when it takes longer than a few hours, even though I still handled it within a day? WTH
I would like to open a case to get this resolved, but I can't get to any place where this is possible. And now, as I continue to try new options to get to an actual Account Specialist, the phone call comes through, and after about a minute of hold time, there is a beep, and Amazon drops the call. You need to do better than that.
Right now my question is, How do I or where do I go to open a case? Can't find a link to do this.
1 reply
Nikki_Amazon
Greetings @Seller_EIvjZFMoS70AU,
Nikki here to help you with Late shipment rate.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
Since your handling time was initially set to zero, you should have shipped the item within the time frame specified in your Seller Central settings. I'm glad to hear that you've now changed this to 1 day, giving you more time to ship your items in the future.
To resolve this issue, please open a case with Seller Support by clicking on the "Help" link at the top right corner of your Amazon Seller Central. If you are at risk of deactivation, I recommend using the "Call me now" button located on the "Account Health" page.
Please visit the page Late shipment rate for detailed information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
