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New Seller Community

588K members
3.5K discussions
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Seller_cMkGRt98vhQDv

Any idea if we can escalate an issue to an upper level than Seller Support?

Hi,

We have been experiencing so many difficulties with Amazon Seller Support. Googled it and found we are not alone.

They just simply send template replies and do not address the issue / point. It might be a waste of both Amazon's and sellers' time and efforts.

Is there any way that we can escalate a problem to upper level/management or create a complaint ticket somewhere else?

Thanks!

49 views
8 replies
Account Setup
Tags:Seller Central
00
Reply
user profile
Seller_cMkGRt98vhQDv

Any idea if we can escalate an issue to an upper level than Seller Support?

Hi,

We have been experiencing so many difficulties with Amazon Seller Support. Googled it and found we are not alone.

They just simply send template replies and do not address the issue / point. It might be a waste of both Amazon's and sellers' time and efforts.

Is there any way that we can escalate a problem to upper level/management or create a complaint ticket somewhere else?

Thanks!

49 views
8 replies
Account Setup
Tags:Seller Central
00
Reply
8 replies
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_cMkGRt98vhQDv’s post

You will have better success in posting your problem here and ask advice.

10
user profile
Danny_Amazon
In reply to: Seller_cMkGRt98vhQDv’s post

Hello @Seller_cMkGRt98vhQDv- and thanks for looking to the forums for some guidance. @Seller_CW0P5hgbsiqWXand @Seller_rI7BZIczK8iACare both very knowledgeable about selling on Amazon, and I have my moments-- could you describe the issue you are running into in further detail so we can try and advise?

If you'd like to also share what case IDs you've opened with support I'd be happy to take a closer look along with you!

Thanks in advance,

Danny

10
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Seller_cMkGRt98vhQDv

Any idea if we can escalate an issue to an upper level than Seller Support?

Hi,

We have been experiencing so many difficulties with Amazon Seller Support. Googled it and found we are not alone.

They just simply send template replies and do not address the issue / point. It might be a waste of both Amazon's and sellers' time and efforts.

Is there any way that we can escalate a problem to upper level/management or create a complaint ticket somewhere else?

Thanks!

49 views
8 replies
Account Setup
Tags:Seller Central
00
Reply
user profile
Seller_cMkGRt98vhQDv

Any idea if we can escalate an issue to an upper level than Seller Support?

Hi,

We have been experiencing so many difficulties with Amazon Seller Support. Googled it and found we are not alone.

They just simply send template replies and do not address the issue / point. It might be a waste of both Amazon's and sellers' time and efforts.

Is there any way that we can escalate a problem to upper level/management or create a complaint ticket somewhere else?

Thanks!

49 views
8 replies
Account Setup
Tags:Seller Central
00
Reply
user profile

Any idea if we can escalate an issue to an upper level than Seller Support?

by Seller_cMkGRt98vhQDv

Hi,

We have been experiencing so many difficulties with Amazon Seller Support. Googled it and found we are not alone.

They just simply send template replies and do not address the issue / point. It might be a waste of both Amazon's and sellers' time and efforts.

Is there any way that we can escalate a problem to upper level/management or create a complaint ticket somewhere else?

Thanks!

Account Setup
Tags:Seller Central
00
49 views
8 replies
Reply
8 replies
8 replies
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Seller_rI7BZIczK8iAC
In reply to: Seller_cMkGRt98vhQDv’s post

You will have better success in posting your problem here and ask advice.

10
user profile
Danny_Amazon
In reply to: Seller_cMkGRt98vhQDv’s post

Hello @Seller_cMkGRt98vhQDv- and thanks for looking to the forums for some guidance. @Seller_CW0P5hgbsiqWXand @Seller_rI7BZIczK8iACare both very knowledgeable about selling on Amazon, and I have my moments-- could you describe the issue you are running into in further detail so we can try and advise?

If you'd like to also share what case IDs you've opened with support I'd be happy to take a closer look along with you!

Thanks in advance,

Danny

10
There are no more posts to display
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_cMkGRt98vhQDv’s post

You will have better success in posting your problem here and ask advice.

10
user profile
Seller_rI7BZIczK8iAC
In reply to: Seller_cMkGRt98vhQDv’s post

You will have better success in posting your problem here and ask advice.

10
Reply
user profile
Danny_Amazon
In reply to: Seller_cMkGRt98vhQDv’s post

Hello @Seller_cMkGRt98vhQDv- and thanks for looking to the forums for some guidance. @Seller_CW0P5hgbsiqWXand @Seller_rI7BZIczK8iACare both very knowledgeable about selling on Amazon, and I have my moments-- could you describe the issue you are running into in further detail so we can try and advise?

If you'd like to also share what case IDs you've opened with support I'd be happy to take a closer look along with you!

Thanks in advance,

Danny

10
user profile
Danny_Amazon
In reply to: Seller_cMkGRt98vhQDv’s post

Hello @Seller_cMkGRt98vhQDv- and thanks for looking to the forums for some guidance. @Seller_CW0P5hgbsiqWXand @Seller_rI7BZIczK8iACare both very knowledgeable about selling on Amazon, and I have my moments-- could you describe the issue you are running into in further detail so we can try and advise?

If you'd like to also share what case IDs you've opened with support I'd be happy to take a closer look along with you!

Thanks in advance,

Danny

10
Reply
There are no more posts to display