Same product had repeat IP complaint
I’ve had a Parallel Import IP complaint on the ASIN 3 Months ago, it took 2 months to resolve it and when I was able to sell it again, the same IP complaint was made again removing my listing.
I’ve been trying to call the account health specialists for the last 3 months but the call me back feature has never seemed to work. It would always say “Dialling your number” then immediately say “Your call has ended. If you need to speak to us again, please request another call.”
When I do the above with seller support there never seems to be any issues but they cant help.
Same product had repeat IP complaint
I’ve had a Parallel Import IP complaint on the ASIN 3 Months ago, it took 2 months to resolve it and when I was able to sell it again, the same IP complaint was made again removing my listing.
I’ve been trying to call the account health specialists for the last 3 months but the call me back feature has never seemed to work. It would always say “Dialling your number” then immediately say “Your call has ended. If you need to speak to us again, please request another call.”
When I do the above with seller support there never seems to be any issues but they cant help.
17 replies
Seller_SITNVuZK87zGK
What is the ASIN?
Or does the brand in the brand field on the page match the brand of the product. And if there’s an EAN on the product, does a search for that EAN on amazon return the ASIN you were on?
Seller_u1AdBEcsHujAa
Hello @SFNF_Retail_Ltd,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
Your inputs are highly appreciated @osgood.
From your post, we understand that you need help with Intellectual property complaints.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of latest performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification.
For more information about the Amazon Intellectual Property policy kindly refer to the Intellectual property for Rights Owner policy.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
Seller_tRuvBEHDedp4q
As TLS says you should be adding your offer to ASIN B0BPR45NX4
The other ASINI B0BG2S9K21 is a duplicate and may get merged or pulled at a later date.
Looks like whoever created B0BG2S9K21 are trying to re-brand the item and sell it as their own product (which is why no EAN) and as such they will probably complain about any offer added to that listing and you get the IP issue.
In these circumstances I agree the other person should be the ones getting into trouble for doing so and creating a duplicate listing. Perhaps issue your own complaint citing duplicate listing against B0BG2S9K21
In the meantime add your offer to B0BPR45NX4 and in future always search by EAN when adding a new product and never by name. If the EAN does not exist then create it.
Seller_4onPcEniv1eJX
11/05/2023 - initial restrictions
Hello, We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s intellectual property rights. The rights owner communication about the alleged infringement and the listings we removed are below. Why did this happen? We received a report from a rights owner alleging that one or more of your listings have been imported into the UK without consent. Rights owners may use their intellectual property rights to prevent distribution into the UK of genuine branded goods sourced outside of the UK or the EEA. To maintain a trusted marketplace, we take immediate action to address rights owner complaints regarding infringements of their intellectual property rights. We’re here to help. If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070). How do I reactivate my listing? You are required to provide written evidence that the product you are selling for the ASIN(s) have been authorized for import into the UK (or the EEA) with the rights owner’s consent. Please include one of the following: – Copies of invoices from your UK-(or EEA-)based supplier issued in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. – Copies of product importation documents (e.g., customs clearance documents, commercial invoices) issued to you or your supplier in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. – A written authorization letter from the rights owner, issued to you. – A written authorization letter from the rights owner, issued to your supplier. In this case, also include copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. You can remove pricing information, but please ensure the rest of the document is visible. External links of receipts are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff, .pdf, .txt, .csv. Sending forged or falsified documents will result in the removal of your Amazon selling privileges. How do I submit this information? Go to Received Intellectual Property Complaints under the Product Policy Compliance section in account health (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record to submit information necessary to reactivate your listing. Have your listings been removed in error? If you have never sold or listed the product, please reach out to us and tell us. If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask for a retraction of the notice. To retract the complaint, the rights owner must send the retraction to us at notice-retraction@amazon.co.uk or use the retraction function in Brand Registry. These are the rights owner’s contact details: – John S – mielleukbrand@gmail.com We can only accept retractions if the rights owner clearly states that they made an error. For any other reason, please explain to us why you were warned in error so that we can investigate the case. Rights owner communication: We are right owner this brand. Please remove selected sellers from the list. Infringement type: Parallel Import ASIN: B0BG2S9K21 Complaint ID: 8720762902 You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS: https://itunes.apple.com/gb/app/amazon-seller/id794141485 – Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
19/06/2023 - listing reinstated
Hello, Thank you for providing us with information on your efforts to stay compliant with Amazon selling policies. We removed listing restrictions and the Account Health policy violation record for the following content: ASIN: B0BG2S9K21 Complaint ID: 8720762902 In our efforts to protect our customers, we sometimes err on the side of caution. We apologize for any inconvenience this has caused. What if my listing is still inactive? Please complete the steps below if your offer is inactive: 1. In the Inventory section of Seller Central, select Manage Inventory (https://sellercentral-europe.amazon.com/inventory/). 2. Search for the offer in question, or select Fix Stranded Inventory. 3. Click Edit on the right of the inactive offer. 4. Click “Save and finish”. Allow up to 10 to 15 minutes for the listing to be reinstated. If the ASIN or offer is not reinstated after completing the steps above, there may be additional reasons why these listings were deactivated. Review and resolve any remaining issues by visiting your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?reftag=email_reinstate), or you can select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. We’re here to help. If you have questions about managing your inventory, visit Seller Central (https://sellercentral-europe.amazon.com/gp/help/201186860) or contact us Thank you, Sincerely
03/07/2023 - Same restriction was raised again
Hello, We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s intellectual property rights. The rights owner communication about the alleged infringement and the listings we removed are below. Why did this happen? We received a report from a rights owner alleging that one or more of your listings have been imported into the UK without consent. Rights owners may use their intellectual property rights to prevent distribution into the UK of genuine branded goods sourced outside of the UK or the EEA. To maintain a trusted marketplace, we take immediate action to address rights owner complaints regarding infringements of their intellectual property rights. We’re here to help. If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070). How do I reactivate my listing? You are required to provide written evidence that the product you are selling for the ASIN(s) have been authorized for import into the UK (or the EEA) with the rights owner’s consent. Please include one of the following: – Copies of invoices from your UK-(or EEA-)based supplier issued in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. – Copies of product importation documents (e.g., customs clearance documents, commercial invoices) issued to you or your supplier in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. – A written authorization letter from the rights owner, issued to you. – A written authorization letter from the rights owner, issued to your supplier. In this case, also include copies of invoices or receipts from your supplier issued in the last 180 days. These should reflect your sales volume during that time and contain your supplier’s contact information, including name, phone number, address, and website. You can remove pricing information, but please ensure the rest of the document is visible. External links of receipts are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff, .pdf, .txt, .csv. Sending forged or falsified documents will result in the removal of your Amazon selling privileges. How do I submit this information? Go to Received Intellectual Property Complaints under the Product Policy Compliance section in account health (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record to submit information necessary to reactivate your listing. Have your listings been removed in error? If you have never sold or listed the product, please reach out to us and tell us. If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask for a retraction of the notice. To retract the complaint, the rights owner must send the retraction to us at notice-retraction@amazon.co.uk or use the retraction function in Brand Registry. These are the rights owner’s contact details: – johns. – mielleukbrand@gmail.com We can only accept retractions if the rights owner clearly states that they made an error. For any other reason, please explain to us why you were warned in error so that we can investigate the case. Infringement type: Parallel Import ASIN: B0BG2S9K21 Complaint ID: 8877089972 You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS: https://itunes.apple.com/gb/app/amazon-seller/id794141485 – Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Mielle organics emails are like this - "@mielleorganics.com"
This was raised by a gmail account
Seller_SITNVuZK87zGK
You are still missing the point here.
The listing you were on, was NOT the listing for the product you were selling. It was a false listing set up by someone else for this express purpose, to attempt to have the listing to themselves.
You in all likelihood have not got an illegal product, but Amazons machine led systems don’t see it that way. All they see is a product that should not be on the listing because teh EAN doesn’t match.
While what the other seller is doing is illegal, you will have a heck of a job convincing amazon of this.
You simply need to move to the correct ASIN.
