Keep receiving 'additional quantities encountered' defect even months after FBA shipment has checked in
Since my last 4 FBA shipments I keep receiving the 'additional quantities encountered' error for random SKUs in the shipment. While my process ensures that I do not send either higher or lower quantites since I print as many labels as I book. I don't know why the FBA team is continuously throwing this error for my shipments all while I'm taking utmost care of my quantities. If this continues my defect rate while increase. What happens if the defect rate increases higher than limit? Is there any way to resolve this?
Keep receiving 'additional quantities encountered' defect even months after FBA shipment has checked in
Since my last 4 FBA shipments I keep receiving the 'additional quantities encountered' error for random SKUs in the shipment. While my process ensures that I do not send either higher or lower quantites since I print as many labels as I book. I don't know why the FBA team is continuously throwing this error for my shipments all while I'm taking utmost care of my quantities. If this continues my defect rate while increase. What happens if the defect rate increases higher than limit? Is there any way to resolve this?
1 reply
Roberto_Amazon
Hello! @Seller_Gi1kGULbG01mC
This is Roberto. Thank you for taking the time to write in the Forums, I am sorry you continue to experience this issue, have you contact our Seller Support team to research why you continue to receive these defects?
If your defect rate exceeds certain limits, different actions may be taken. You can review the section for "How to monitor your problem rates and coaching level" in the help page below:
If you have already worked with our Support team and the issue continues. Please provide me the latest case ID.
Regards,
