The puzzling review of the "Consumer Button Cell Battery".
Recently, my product received a compliance review for "Consumer Button Cell Battery". My product is a power bank and uses 18650 batteries. I explained this issue to the official more than once and tried to provide product pictures and internal structure diagrams. Fortunately, I passed the review once, but unfortunately, I received the same review again a few days ago, and this time I couldn't pass no matter how I appealed. I really want to know how can I provide the so-called certification documents that my product does not contain button batteries? This is really troubling.
The puzzling review of the "Consumer Button Cell Battery".
Recently, my product received a compliance review for "Consumer Button Cell Battery". My product is a power bank and uses 18650 batteries. I explained this issue to the official more than once and tried to provide product pictures and internal structure diagrams. Fortunately, I passed the review once, but unfortunately, I received the same review again a few days ago, and this time I couldn't pass no matter how I appealed. I really want to know how can I provide the so-called certification documents that my product does not contain button batteries? This is really troubling.
1 reply
Atlas_Amazon
Hello @Seller_QHjZjTyAoQv2P
Thank you for the information provided regarding the concern with your compliance request for button cell batteries. I understand you confirmed with our team that you were able to sell this product. Did you attempt to reference the previous cases along with the documentation you have provided?
We encourage you to provide more information regarding the cases opened so that we may further review the issue. Please continue to refer to this thread to avoid confusion on the issue you are addressing.
Best,
Atlas
