Scammer was caught in the act and he alleged it was an error, Amazon Issued refund that we cancelled
The activities of the scammers are the biggest threat on Amazon. We caught one red-handed and we cancelled his requested refund, but Amazon went ahead and issue refund against our decisions. The scammer bought an item from us in the past and decided to buy again only to exchange the old for new and return the old as new. When told about the scam, he alleged it was a mistake.
Product arrived 3 days before expected delivery date, but he returned it on the excuse that product arrived late and sent older product bought four months back.
Instead of Amazon to investigate, they overrode us and issue full refund. They can read our messages.
Scammer was caught in the act and he alleged it was an error, Amazon Issued refund that we cancelled
The activities of the scammers are the biggest threat on Amazon. We caught one red-handed and we cancelled his requested refund, but Amazon went ahead and issue refund against our decisions. The scammer bought an item from us in the past and decided to buy again only to exchange the old for new and return the old as new. When told about the scam, he alleged it was a mistake.
Product arrived 3 days before expected delivery date, but he returned it on the excuse that product arrived late and sent older product bought four months back.
Instead of Amazon to investigate, they overrode us and issue full refund. They can read our messages.
30 replies
Seller_OvL8C4BJWiuS9
Di you file a safe-t claim? Did the buyer file an A-Z claim?
Seller_0rXAME9V4LQSx
So you contacted the customer about the return being the old product? That would trigger an instant a-z claim with them automatically getting refunded with the new rules. The AI is getting out of hand with our money and products.
Seller_zGoDlPZLneGhF
Classic bait and switch, here is what we do when this happens to us!
- Inform the buyer that they may have mistakenly returned the incorrect item (never accuse them of return fraud).
- Ask the buyer to return the correct unit back to you and give them the option to provide YOU with a prepaid label so you can get the wrong product they sent back to them. (this is a courtesy)
- Charge a 100% restocking fee for the item being "materially different"
80% of the time this prompts the buyer to back down, return the correct item, or you never hear from them again.
20% of the time the buyer will threaten you with negative seller feedback, getting Amazon involved, or something else. At this point you do not need to respond, you've already gave them instructions on what they need to do.
If they open an A to Z claim you have done everything you can to protect yourself, Amazon may close the claim (in your favor) or refund them (at your expense), remember you can always appeal and if all else fails, you can bring the claim here and a mod will likely be able to get it worked out in your favor, so long as you do everything correctly.
In your case, I would appeal and then post the case details on the forums in a separate thread, keep the explanation short, provide key details, and provide case and order ID's. The mods will be able to get the situation in front of real people who in theory should be able to reverse the A to Z claim and credit your account.
Joey_Amazon
Hello @Seller_yFAkuOv7JDcDK,
Thank you for utilizing the forums.
If you wish, please share the Order ID associated with this possible buyer abuse. I'm happy to take a look from my end and see how I can best assist you.
Cheers,
Joey
Seller_LTNvvFJ2jqJOv
report to local police department, online fraud.
Seller_MeNjiBPtSZPht
Because Amazon policy is that you refund a return.
You could have refunded $.01 and stated the issue and uploaded documentation if needed.
Instead you broke policy and therefore Amazon refunded the customer. The scammer knew the policy better than you did.
You MUST refund a return, don't listen to anyone saying different, tell them to paste the policy.
even if you held a 100% restock fee, you still did the refund.
Seller_4HsL3GZbyDLea
We are losing most cases against scammers. We even had video proof in one case. Didn't matter. Amazon's policy is "No Criminal Left Behind."
Seller_hZlWagzEXNMRm
just do a safe t claim with different item received and get your money back, if it was for a more than $100 item, charge a 100% restock fee, you have to do that several times over the course of 48 hours because? well i don't exactly know, but i think it has something to do with algorithms to make it so it doesn't go through the first 5 times. At least thats my experience. but seriously, you have to fight a little harder on here and walmart for that matter. they only care about their customers and stockholders. its pretty sad. but I don't believe it is what people say "cost of doing business", because they are not our customers they are amazon customers. Remember their term partner is defined as whatever they can steal from us to better their business.
Seller_yFAkuOv7JDcDK
Hello, this is an update. Amazon is asking for the emvelope that the buyer used to ship the package back to us. We have the item and the box but could not locate the envelope. We have shared the communication that confirmed that buyer confessed to shipping used item back to us. How do we proceed from here?
