Available balance to tranfer is stuck on 0.00
My "FUNDS AVAILABLE NOW" shows 0.00, even though my account has thousand dollars. However, the payment still shows 0.00. The payment time has passed twice, but no payment has been made. Why is my available funds balance still showing 0.00? My account is also healthy with no issues. I contacted the Amazon team, but they didn’t give a clear answer. Can anyone tell me how to solve this issue?
Available balance to tranfer is stuck on 0.00
My "FUNDS AVAILABLE NOW" shows 0.00, even though my account has thousand dollars. However, the payment still shows 0.00. The payment time has passed twice, but no payment has been made. Why is my available funds balance still showing 0.00? My account is also healthy with no issues. I contacted the Amazon team, but they didn’t give a clear answer. Can anyone tell me how to solve this issue?
6 replies
Seller_LyYw7fQRKc5G7
You may be undergoing an account review or you may have funds in reserve due to larger then normal sales.
Connor_Amazon
Hi @Seller_rMQgGsgh4gIfZ
Connor from Amazon here, I've reviewed your account and see that your funds are frozen due to a legal TRO (temporary restraining order) issued by rights owner of some of the ASINs listed in your account.
You will need to contact the rights owner to resolve the issue first before we can move forward with your funds.
The e-mail has their contact information from December 5th, 2024. Review the information and steps provided by our support team, the e-mail is labeled Notice: Policy Warning.
I hope this helps,
Connor
