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Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

100 views
4 replies
Fulfil Orders
Tags:FBA, Fulfilment Centre
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user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Fulfil Orders
Tags:FBA, Fulfilment Centre
10
100 views
4 replies
Reply
4 replies
user profile
Seller_DGT1u9nkD6wcL
In reply to: Seller_1hMwAaty5x4IO’s post

if they receive the item, click your item and create the removal order.

10
user profile
Christine_Amazon
In reply to: Seller_1hMwAaty5x4IO’s post

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
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user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

100 views
4 replies
Fulfil Orders
Tags:FBA, Fulfilment Centre
10
Reply
user profile
Seller_1hMwAaty5x4IO

Wrong item sent to FBA fulfillment center, what to do?

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Fulfil Orders
Tags:FBA, Fulfilment Centre
10
100 views
4 replies
Reply
user profile

Wrong item sent to FBA fulfillment center, what to do?

by Seller_1hMwAaty5x4IO

Hi,

We just realized that we sent wrong items to FBA fulfillment center under one of my FBA shipment. The the shipment has already been delivered.

I contacted seller support and was told to cancel the FBA Shipment ID so the wrong items can be returned to us automatically. Is this correct?

FYI I have cancelled the FBA shipment ID per seller support instruction but i am afraid the fulfillment center will still receive those units under my account.

thanks

Fulfil Orders
Tags:FBA, Fulfilment Centre
10
100 views
4 replies
Reply
4 replies
4 replies
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Seller_DGT1u9nkD6wcL
In reply to: Seller_1hMwAaty5x4IO’s post

if they receive the item, click your item and create the removal order.

10
user profile
Christine_Amazon
In reply to: Seller_1hMwAaty5x4IO’s post

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
Follow this discussion to be notified of new activity
user profile
Seller_DGT1u9nkD6wcL
In reply to: Seller_1hMwAaty5x4IO’s post

if they receive the item, click your item and create the removal order.

10
user profile
Seller_DGT1u9nkD6wcL
In reply to: Seller_1hMwAaty5x4IO’s post

if they receive the item, click your item and create the removal order.

10
Reply
user profile
Christine_Amazon
In reply to: Seller_1hMwAaty5x4IO’s post

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
user profile
Christine_Amazon
In reply to: Seller_1hMwAaty5x4IO’s post

Hello @Seller_1hMwAaty5x4IO

Christine here from Amazon Forums.

Simply canceling the shipment ID after delivery will not automatically trigger a return of the items. Since the shipment has already been delivered to the fulfillment center, you'll need to:

  • Create a Removal Order for the incorrect items immediately
  • Go to Manage Inventory > Select the incorrect items > Create Removal Order
  • Choose "Return to Sender" option
  • Pay any applicable removal fees

Important: Do not create new listings or try to match these items to other products, as this could violate Amazon's catalog policies.

For future reference, shipment cancellation only works for shipments that haven't been delivered yet. Once items are received at the fulfillment center, you must use the removal order process.

Let me know if you have any other concerns or questions related to this topic.

Christine.

10
Reply
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