How to correct customer claim a good item as defective ?
Customer claim item defective and returned it, but the returned item was tested and confirmed it works well. In order to return, customer lies to say the item defective. how to correct it? how to correct the product feedback?
How to correct customer claim a good item as defective ?
Customer claim item defective and returned it, but the returned item was tested and confirmed it works well. In order to return, customer lies to say the item defective. how to correct it? how to correct the product feedback?
1 reply
Quincy_Amazon
Hello @Seller_pbx40KJoq4MGS
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to inquire whether you are referring to buyer feedback or a product review.
For reference, to request feedback removal, you can navigate to the Feedback Manager. In the Recent Feedback table, next to the specific Order ID, select Request removal under the Actions column.
If you have received product reviews that you believe violate our Community Guidelines. you can utilize the Report Abuse button next to the review to report it. Please note that you can also send email an to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines. For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
I have included some help pages below regarding customer product reviews below for your reference if needed:
Regards,
Quincy_Amazon
