Dear Amazon team:

Here are my heartfelt words as a seller, without any concealment. I sincerely express my demands and hope that Amazon can give new sellers a chance so that I can continue to realize my little dream on Amazon.

When my goods first arrived at the Amazon warehouse, my account was closed. I had only been selling for half a year and had just become familiar with some Amazon rules. I thought it was a problem with my information, so I submitted it repeatedly, but Amazon never restored my account.

I have been reflecting, what problem caused it? Finally, I wonder if I used a software that is often mentioned on Amazon and Google, called "Purple Bird Browser". Because I have to go to the company, go home, and meet my suppliers at Starbucks, I cannot log in to my account because there may be an IP change and Amazon will warn me of the violation. So I used this software, thinking it was just for managing IP addresses, as many sellers are also using it.

Perhaps I am not familiar enough with Amazon, and I wish there was a customer manager who could incubate me and inform me of Amazon's rules. I accidentally violated Amazon's rules through my own exploration, and I apologize to Amazon for my mistake. Please forgive my ignorance, I am not trying to deceive the platform because I want to be a long-term luxury brand.

Because my information is genuine, I have been submitting it all along, which has delayed the best time to prove the error. I deeply regret it. Today my colleague asked me about the outcome of the rescue, but I dare not tell him. In fact, we have made this business our dream, and I always believe that Amazon will not wrongly accuse anyone who challenges Amazon's rules. However, I also believe that Amazon is a company with warmth. Can we show more care, support, and understanding towards our small sellers so that those who have dreams can muster the courage to stick to their beliefs and create different products.

Finally, I need to take care of my newborn child. Being a girl is not easy, and I apologize to Amazon for using tools to manage my work. If given another chance, I would be very grateful and hardworking.

Best wishes to everyone, happy and healthy every day